Forum Discussion

SweetP's avatar
SweetP
New Poster
3 years ago
Solved

Unable to check email

I have 3 email accounts.  I can check 2 of 3 accounts through the web site & on my phone.  The third account is a no go!  When I check online, it tells me the info I provided is not correct.  When I ...
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  • Liz's avatar
    Liz
    3 years ago

    Hi SweetP,

     

    I appreciate your patience, your password has been reset. Please check your PMs for details. Make sure you can access your e-mail thru the website and on your phone before changing the temporary password. Let me know if you can access your mail now.

     

    -Liz

Liz's avatar
Liz
Moderator
3 years ago

Good morning SweetP,

 

I see it's your first post here, so welcome to the community! Thanks for reaching out and letting us know what you've tried so far. 

 

Please reset your password in case there was a password de-sync. You'll see a Forgot Password? link on the login page. Then let me know whether or not you're able to access your e-mail on our website.

 

Thanks,

Liz

SweetP's avatar
SweetP
New Poster
3 years ago

It will not let me reset my password.  It is asking me a password hint question that I did not setup.