Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
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  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

RobertOder's avatar
RobertOder
Junior

We are having the exact same problem.  Both my wife and I.  We have separate email acounts and we get the same message.  

 

Whats up?  Can somebody from Tech Support help?

 

Robert

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Robert, the HughesNet reps are not here during the weekend and won't see these reports until Monday. Your best bet is to report the issue to customer support, at 866-347-3292. 

 

Hopefully someone's already fixing this. 

 

 

RobertOder wrote:

We are having the exact same problem.  Both my wife and I.  We have separate email acounts and we get the same message.  

 

Whats up?  Can somebody from Tech Support help?

 

Robert

 

  • RobertOder's avatar
    RobertOder
    Junior
    4 years ago

    yes, I know.  it looks as thought the problem has been reported.  same old thing.  happens every few months.  take care!

     

    Robert

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

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      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        Are you all trying to access email by using an app or by using the email link at the top of the community's pages?  

         

        Seems the issue may be with third-party apps.  If you're trying to access email with an app (like, say, Outlook or Firebird), try going directly by clicking "My Email" at the top of the community's pages.