UNABLE TO PURCHASE TOKENS

flddrms,

Thank you for posting and welcome to the community. I have been following your thread doing research internally. I was unable to find any other accounts where this is happening, ruling out a widespread system issue. I can submit this for investigation internally if you would like. In the meantime, the last thing to try would be logging into your account on a different internet altogether. It could be at another house or using you mobile data if you have service. Please let me know if you are able to see the option after that.  

If you are in desperate need to purchase tokens, please call our support line at 1-866-347-3292 and we will happily assist. Separately, I am sorry to hear you are having a hard time managing the monthly priority data allotment. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips going forward. -Damian