Forum Discussion
Unaccountable data usage-hate to sound like a broken record but...
No our DVD player is not hooked to anything-it's old-school (gosh I love old-school!)
But this morning when I got up I had no internet (funny that) so I called and after working on it a bit and getting it back on, I then addressed the data drain issue.
She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough.
All I can say is I will be paying closer attention to being 110% sure everything is totally off every night and screen capturing before I go to bed, and monitoring during the day-including that old antiquated hourly usage meter. For what we all pay, I'm not going to ignore those kinds of drains...
Thanks everyone...
Yep, that's the site. It may very well be accurate in what's it's showing you. It's just that, from what I understand, there's no way to guarantee that it is, so they don't recommend using it anymore. It's definitely handy, though, no doubt.
You can try calling, but to be honest, I'd rather have one of the reps on here look into it, were it me. They'll be able to tell if anything looks funny with your system, like the aforementioned WiFi signal and things like that. The phone reps might be able to do this, but I just see people having much better luck on here. I personally do, as well.
I would recommend, though, that if you do want the reps on here to take a look, you don't unplug the modem until they do. If it's been plugged in since the data usage happened, the logs might be able to help them.
The reps here are on M-F from approximately 8AM to 5PM EST. They should reply within a day. With that said, though, there is one on later than that once in a while as of late.
No our DVD player is not hooked to anything-it's old-school (gosh I love old-school!)
But this morning when I got up I had no internet (funny that) so I called and after working on it a bit and getting it back on, I then addressed the data drain issue.
She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough.
All I can say is I will be paying closer attention to being 110% sure everything is totally off every night and screen capturing before I go to bed, and monitoring during the day-including that old antiquated hourly usage meter. For what we all pay, I'm not going to ignore those kinds of drains...
Thanks everyone...
