Forum Discussion

udanwudeligv's avatar
udanwudeligv
Junior
7 years ago

Unaccountable data usage-hate to sound like a broken record but...

We've been down the "where'd my data go" rabbit hole many times. We turn ipads off, disconnect wifi from computers and put them to sleep etc. when we go to bed. We don't have phones, don't use icloud...
Data Management
  • udanwudeligv's avatar
    udanwudeligv
    7 years ago

    No our DVD player is not hooked to anything-it's old-school (gosh I love old-school!) 

    But this morning when I got up I had no internet (funny that) so I called and after working on it a bit and getting it back on, I then addressed the data drain issue. 
    She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough. 
    All I can say is I will be paying closer attention to being 110% sure everything is totally off every night and screen capturing before I go to bed, and monitoring during the day-including that old antiquated hourly usage meter. For what we all pay, I'm not going to ignore those kinds of drains...
    Thanks everyone...

GabeU's avatar
GabeU
Distinguished Professor IV

udanwudeligv

 

Yep, that's the site.  It may very well be accurate in what's it's showing you.  It's just that, from what I understand, there's no way to guarantee that it is, so they don't recommend using it anymore.  It's definitely handy, though, no doubt.  

 

You can try calling, but to be honest, I'd rather have one of the reps on here look into it, were it me.  They'll be able to tell if anything looks funny with your system, like the aforementioned WiFi signal and things like that.  The phone reps might be able to do this, but I just see people having much better luck on here.  I personally do, as well.  

 

I would recommend, though, that if you do want the reps on here to take a look, you don't unplug the modem until they do.  If it's been plugged in since the data usage happened, the logs might be able to help them.  

 

The reps here are on M-F from approximately 8AM to 5PM EST.  They should reply within a day.  With that said, though, there is one on later than that once in a while as of late.  

udanwudeligv's avatar
udanwudeligv
Junior
7 years ago

No our DVD player is not hooked to anything-it's old-school (gosh I love old-school!) 

But this morning when I got up I had no internet (funny that) so I called and after working on it a bit and getting it back on, I then addressed the data drain issue. 
She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough. 
All I can say is I will be paying closer attention to being 110% sure everything is totally off every night and screen capturing before I go to bed, and monitoring during the day-including that old antiquated hourly usage meter. For what we all pay, I'm not going to ignore those kinds of drains...
Thanks everyone...

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago
    udanwudeligv wrote:

    She made sure I was saying it was not my drain and eventually gave me 1GB back (out of the 1.7GB I lost) so that's good enough. 

    That was nice of them to give you 1GB of data.  :)  

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    Why don't you turn off the modem before you go to bed?  No power, no data usage.  (Just make sure to turn it off by disconnecting it from the wall or power strip or similar). 

    • udanwudeligv's avatar
      udanwudeligv
      Junior
      7 years ago
      maratsade - From what I'm to understand (and correct me if I'm wrong) Hughesnet does do updates to the modem software late at night-I guess that's why the "bonus time".  We've done that in the past only to have "updates" (not our computers, but the modem's) happen during regular hours, which is a data drain I don't need....
      I hope that makes sense...
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        udanwudeligv

         

        While the modem does check software when it starts, the amount of data used is very minimal.  The actual software/firmware updates/upgrades are usually done many months apart.  I know you have the HT1100, which I don't have, so I don't know when the last one was done, but I believe the last one for the HT2000W was done about six months ago.  And, though I could be wrong about this, when a software/firmware update/upgrade is performed, the data used for such is not deducted from the customer, as the modem is in an update/upgrade state rather than a normal operational state.  

         

        If you're seeing the "Software download status" in a state of "Updating" on a regular basis, other than when you first power up the modem, this might be indicative of a problem.  I don't want to say that it is for sure, as I'm not 100% positive, but I'm pretty sure you should only be seeing the status of updating at modem startup and during the actual modem software/firmware updates/upgrades, which happens months apart.