Forum Discussion
Upload speeds recently became extremely slow, but download speeds are fine (Gen 5)
As of Saturday evening (possibly earlier, but that's when I tried to livestream and my stream kept crashing), my upload speeds have been significantly less than 1 Mbps, while my download speeds appea...
Hi AJinCA,
Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes.
The speeds I do see on your account are... pretty horrible... I only see one 4MB package, however with speeds that low you would probably timeout doing the upload test. Can you try a few 2MB packages on a system that is directly connected to your modem at different time intervals, with all the others either turned off or disconnected when you are able? Maybe 2 in the morning and another 2 in the afternoon?
Certainly not a good upload speed for a HT2000w Gen5 account (I am assuming that's your hardware/service because of your download rate).
And yes, sorry for not including this in the text of the original post: Gen 5 satellite, 20 GB plan, Hughes HT2000W modem
