Forum Discussion

AJinCA's avatar
AJinCA
Freshman
8 years ago

Upload speeds recently became extremely slow, but download speeds are fine (Gen 5)

As of Saturday evening (possibly earlier, but that's when I tried to livestream and my stream kept crashing), my upload speeds have been significantly less than 1 Mbps, while my download speeds appea...
Performance
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  • Liz's avatar
    Liz
    8 years ago

    Hi AJinCA,

     

    Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes. 

     

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

The speeds I do see on your account are... pretty horrible...  I only see one 4MB package, however with speeds that low you would probably timeout doing the upload test.  Can you try a few 2MB packages on a system that is directly connected to your modem at different time intervals, with all the others either turned off or disconnected when you are able?  Maybe 2 in the morning and another 2 in the afternoon?

Certainly not a good upload speed for a HT2000w Gen5 account (I am assuming that's your hardware/service because of your download rate). 

AJinCA's avatar
AJinCA
Freshman
8 years ago

And yes, sorry for not including this in the text of the original post: Gen 5 satellite, 20 GB plan, Hughes HT2000W modem