Forum Discussion

AJinCA's avatar
AJinCA
Freshman
8 years ago

Upload speeds recently became extremely slow, but download speeds are fine (Gen 5)

As of Saturday evening (possibly earlier, but that's when I tried to livestream and my stream kept crashing), my upload speeds have been significantly less than 1 Mbps, while my download speeds appea...
Performance
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  • Liz's avatar
    Liz
    8 years ago

    Hi AJinCA,

     

    Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes. 

     

Liz's avatar
Liz
Moderator

Good morning AJinCA,

 

I'm glad you found the community, thank you for posting and providing this info this helps. I'll escalate your case to the engineers and once I get any news to share I'll post back.

 

Your cooperation, patience, and understanding are much appreciated.

 

Liz's avatar
Liz
Moderator
8 years ago

Hi AJinCA,

 

Got a quick turnaround from the engineer on your case, he suggested a dish repoint so I've dispatched a complimentary tech to address your concerns. Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00. Call us at 866.347.3292 and reference case #105191153 if you need to reschedule. Please let us know how the site visit goes. 

 

  • AJinCA's avatar
    AJinCA
    Freshman
    8 years ago

    Thanks, Liz!

     

    The tech just left. The system thought I was out of data and in FAP (with 6.2 gb left this month), but only my upload was affected by the bug, not download. He got the ghost FAP cleared, and my upload speeds have been restored!

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Good morning AJinCA,

       

      Thank you for this update on your site visit! Glad to hear the tech sorted everything out for you. Drop by the community anytime if you need anything, we're here to help.

       

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    Liz wrote:

    Hi AJinCA, 

     Your dispatch is currently scheduled for our earliest available slot: Saturday, Jul 29, 2017 between 11:00.

    Wow.  A fifty nine second window in which to arrive.  Talk about exact!  LOL.  J/K!!!

     

    Sorry, Liz.  I couldn't resist.  :p

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hah, good catch, Gabe! I accidentally cut off the end. The time slot is usually 11 am - 2pm.

       

  • Gen349's avatar
    Gen349
    Freshman
    7 years ago

    I am having the same problem and seem to not be able to communicate this with service. I do have a sevice plan and would hope that this is covered but I cant seem to get service or an explanation other than my service is running normally but my speeds are consistently .27M to .28M upload speed on whatever speed test site I am using including hughesnet Thanks 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Gen349

       

      Because this is an older thread that's marked as solved, it would be a good idea for you to create a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.  

       

      You'll be asked to run some speed tests at testmy.net using a specific protocol to give the reps info about your speed issue.