Forum Discussion

lakeland4's avatar
lakeland4
Junior
2 years ago

Video Data Saver does not work on one app

Video Data Saver (VDS) does not work when streaming Hallmark Movies Now (HMN) videos.  With the HMN Video Quality set to Low and VDS set to ON, the data usage during a 90 minute video is around 3GB i...
Data Management
Remy's avatar
Remy
Moderator
2 years ago

lakeland4,

 

Thanks for reaching out! A couple brief questions about this case, so we can take a deeper look into this. How long have you been using the Hallmark Movies Now service? Has this service always consumed a larger amount of data, or is this an issue you noticed recently?

 

Thanks,

Remy

  • lakeland4's avatar
    lakeland4
    Junior
    2 years ago

    Thank you for looking into this issue!

     

    We started streaming Hallmark Movies Now videos 1 week ago.  So far have watched 7 movies and each one used roughly the same amount of data, 3GB.

    • Jay's avatar
      Jay
      Moderator
      2 years ago

      We're more than happy to help! Thank you for providing more information.

       

      We recently sent you a private message concerning these issues. Please take a look when you have the chance.

       

      Thank you,

       

      Jay

      • lakeland4's avatar
        lakeland4
        Junior
        2 years ago

        I saw that you sent one and I just sent a reply.