Forum Discussion

Susan_H's avatar
Susan_H
New Poster
6 years ago

Voice Issues Problems Service

I have followed all of the instructions and entered the SAN, MAC and Zip code only to get "Your order cannot be processed at this time. Error 004. Please call Customer Care". I don't have a phone. I ...
no service
  • Amanda's avatar
    Amanda
    6 years ago

    Hello Susan,

     

    Welcome to our community and thank you for your post. I have located your account and will see what is causing the error. I appreciate your patience.

     

    Thank you,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi Susan,

     

    After looking through the account and orders, it looks like the service was successfully activated this morning. Can you plug a phone into your Voice ATA and check for a dialtone?

     

    -Amanda

Amanda's avatar
Amanda
Moderator
6 years ago

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.