Forum Discussion

Bigquiet1's avatar
Bigquiet1
New Poster
5 years ago

walled garden mode state 21.2.6

Signal strength 100, and not suspended but will not connect.
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning Bigquiet1,

     

    I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and looks like performance is degraded at your gateway. Our engineers are already addressing this and verifying the fix to restore connectivity. 

     

    Your patience and understanding are much appreciated.

     

    Thanks,

    LIz

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

The last time my system was in a walled garden state, it went away on its own, but you could try rebooting the modem. 

 

Bigquiet1 wrote:
Signal strength 100, and not suspended but will not connect.