Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago
Solved

Well, this is new. "Invalid Open ID or Credentials"

Anybody else just start seeing this?  It worked fine yesterday (Thursday evening).  I can sign into the Community just fine, as can I the myAccount site, but when I look at anything pertaining to my ...
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    Hello again,

     

    Just wanted to let you know that your original e-mail (registered to this community) should not be experiencing the OpenID error any longer. Can you log out, log back in and let me know if the error persists?

     

    Thanks

    Amanda

Amanda's avatar
Amanda
Moderator
9 years ago

Hi Gabe,

 

I've sent your account information and screenshots to our support team. I will let you know if they need any further information or troubleshooting from your side and as always, keep you updated.

 

Thanks,

Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
9 years ago

I don't know if this will help, but I figured I'd add it just in case.  

 

 

 

My email itself is fine and I can log into it without issue.  

 

Two other things.

 

When I click on "MY ACCOUNT" on the upper right, what's supposed to be there is there.

 

 

When I click on the "MY USAGE" button, I get this...

 

  

 

Again, I don't know if this additional info will help at all, but I thought it might.  

 

My Usage Meter is fine, showing all that it's supposed to, including my Usage History.  

 

Also, for right now this is nothing more than a minor annoyance.  I can still access what I really need through the Usage Meter, and I'm reasonably sure that I'll still be able to pay my bill using the "View/Pay Bill Without Logging In" method on Jan 4th, so even if it's not back to normal by then I'll be alright.  This is the kind of thing where I'm very patient, as it isn't really affecting me very much, and I know there are things affecting others that take precedence over this kind of minor hiccup.  :)     

  • Amanda's avatar
    Amanda
    Moderator
    9 years ago

    Hi Gabe,

     

    Thanks, these are helpful when we're asked for screenshots. Our support team is currently working on your account to get this resolved. I hope to hear more before the end of the week.

     

    ~Amanda

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      9 years ago

      Amanda, 

       

      Thank you, and the support team, for working on this.  I very much appreciate it.  :)  

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      Amanda, 

       

      I went ahead a created a new email/sign-on strictly for the purpose of being able to see my account info, though I'll delete it once the Invalid OID issue with my original email/sign-on is fixed.  

       

      Thanks again for working on it.  :) 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      Amanda

       

      For some reason, the new email that I created so I could see my info is now doing exactly the same thing.  Invalid Open ID or Credentials.  It worked just after I created it, but I went to check it today and it's not working, so now I have two email addresses giving me the error.  I would create a third, but if the second reverted to the same thing I have a feeling the third will, too.  :( 

      • Amanda's avatar
        Amanda
        Moderator
        8 years ago

        Hmm, that is really odd. The fix put in a while back should have prevented this. I bumped your ticket yesterday and will check in again today for an update.

         

        ~Amanda

         

        [edit: spelling]