Forum Discussion
When are bonus bytes used?
When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available. According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Hi ret2rom,
Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.
Thank you Gwalk900 for that detailed explanation. That makes sense although as Corrosive pointed out, that was supposed to change for HN9000 users so that the bonus period was between 2 AM and 8 AM local time. The issue I mentioned at the outset is that data used before 7 AM (350 MB) does appear to have come out of my daily anytime data rather than the bonus data. I will obviously have to watch this closely in the future.
One has to consider that there are two classes of Spaceway-3/HN9000 users
The most common are those users with a HN9000 modem and a monthly data refill. Those users have two periods from which to draw data. Anytime Bytes (8am to 2am local) and Bonus Bytes (2am to 8am local)
There are some users that stayed on the now grandfathered legacy daily refill plans. The time periods are a little differant. Anytime Bytes (7am to 2am local) and an unmetered free zone from 2am to 7am local.
Gwalk, the change was supposed to be system wide according to an announcement long long ago. That included Legacy users with older plans.
I too seen the announcement.
I don't think that applied to Gen3 legacy daily plans. Daily Gen3 went to 2-7 local.
While it is Friday; lets tag Liz for clarification.
There was a relaxed period while Hughes switched to "local times" way back when.
There were further changes for the 7000 folks ... those in Alaska going "local" while those in the lower 48 being based on Eastern while all Gen4 (ES17) and SP-3 Gen4 "wannabe" plans going Bonus Bytes 2am to 8am.
Hi folks,
Still trying to get clarification on this. What Gwalk described is what appears is the case here; ret2rom's data resets at 5am, before the Free Download Zone ends at 7am. I'm having an engineer check if Anytime data was being used before 7 am or see if there's anything abnormal about this site.
