Forum Discussion

jlantz's avatar
jlantz
Junior
8 years ago

Who can be contacted to fix a problem?

This comany has some real serious issues. Especially in the Customer Service area. This company could care less about it's customers. It seems Liz is the only one that has any ability to do anythin...
Performance
  • jlantz's avatar
    jlantz
    8 years ago

    For those that are not getting satisfaction here, or with their thrid world call centers,  call the corporate office in Germantown MD. They will place you with "Execuitive Customer Service"... where they seem to be able to fix problems.... 

     

    I spent 10 minutes on the phone there, and my issue was fixed. Wished I would have thought of calling CORP a long time ago.. Not only would my head feel better from beating it against a wall, but Hughes wouldn't have wasted hours and hours of their time, eating up their profits... 

     

    This company has a lot to learn... 

GabeU's avatar
GabeU
Distinguished Professor IV
jlantz wrote:

This company could care less about it's customers. 

And I'm certainly glad for that.  Sorry, I coudn't resist.  (I know, I know...darn grammar police :))

jlantz's avatar
jlantz
Junior
8 years ago

LOL.. Yeah. Well. . I can't see any way they could care less, because Hughes doesn't know how to care...

 

I guess a better way to have said it would have been Hughes doesn't give a rat's rear about any of their customers issues... 

 

If Hughes would re-work their customer support system, get rid of the majority of their off shore call centers, and treat customers like they appreciate them, they could probably sell more services to their current customers, AND keep more of the current ones.. 

 

BUT, I guess when you jam pack your network so full of customers you can't support, then I guess it doesn't hurt to lose a bunch of them... Boy what a black eye this company has all over the web... It's very hard to find nice positive posts or articles about Hughes, but you sure can find just about eery single upset customer complaint, post, or story, or even legal action without having to look hard.

 

Just goes to show how out of touch the executives of Hughs are.... If they had any clue of the disdain of their customer base, they would be scrambling to fix their image... I can't imagine any CEO who would be happy with the poor reputation Hughes has.

 

 

 

 

  • Moodeeb's avatar
    Moodeeb
    Sophomore
    8 years ago

    Preach it brother.

    I'm glad to see i'm not the only one suffering here. Misery loves company. 
    I just hope, that even if I'm going to be stuck with Hughesnet, that I can help customers by telling them ahead of time what they are getting into.

    Until Hughesnet can provide customer service, this company is broken.