For the last two weeks my internet goes down 1 or 2 times a day. The Hughes Net modem lights (the ones that are lite) are solid. When I reset the modem it comes back up. Is there any way you can check on your end and see if theres a problem with the modem?? Thanks for your help.
","kudosSumWeight":0,"postTime":"2017-03-13T10:36:53.788-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:73624_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8685},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"For the last two weeks my internet goes down 1 or 2 times a day. The Hughes Net modem lights (the ones that are lite) are solid. When I reset the modem it comes back up. Is there any way you can check on your end and see if theres a problem with the modem?? Thanks for your help.
"},"Conversation:conversation:73624":{"__typename":"Conversation","id":"conversation:73624","solved":true,"topic":{"__ref":"ForumTopicMessage:message:73624"},"lastPostingActivityTime":"2017-03-25T23:19:12.387-04:00","lastPostTime":"2017-03-25T23:19:12.387-04:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:73624":{"__typename":"ModerationData","id":"moderation_data:73624","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73624_1":{"__typename":"Revision","id":"revision:73624_1","lastEditTime":"2017-03-13T10:36:53.788-04:00"},"ForumReplyMessage:message:74011":{"__typename":"ForumReplyMessage","id":"message:74011","conversation":{"__ref":"Conversation:conversation:73624"},"author":{"__ref":"User:user:25437"},"revisionNum":1,"uid":74011,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Wifi going down","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74011"},"parent":{"__ref":"ForumTopicMessage:message:73624"},"body":"I have to wonder if this isn't the same problem Chicagojohn is having. I also am in Illinois. i can't figure out how to check the numbers you gave me to use, I go to my browser type in the numbers and get a bunch of web pages. I also can't figure out how to put a \"snip\" picture on these replies as I used to. I apologize as I am really computer challenged. I know I m doing this wrong.
","body@stringLength":"429","rawBody":"I have to wonder if this isn't the same problem Chicagojohn is having. I also am in Illinois. i can't figure out how to check the numbers you gave me to use, I go to my browser type in the numbers and get a bunch of web pages. I also can't figure out how to put a \"snip\" picture on these replies as I used to. I apologize as I am really computer challenged. I know I m doing this wrong.
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However Thursday night when it disconnected and I went thru the routine keying in the numbers I got a message to register my router which I did (I know I did this when I connected it up) I went thru the process again, but this time I got an email to validate the registration (which I do not recall getting the first time) Its been working fine so far so looks like problem solved, Thanks for your help.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2017-03-25T23:19:12.387-04:00","lastPublishTime":"2017-03-25T23:19:12.387-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":9927},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:73624/message:74782","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"494","rawBody":"I have a dlink router that Amanda sent me a few months ago. However Thursday night when it disconnected and I went thru the routine keying in the numbers I got a message to register my router which I did (I know I did this when I connected it up) I went thru the process again, but this time I got an email to validate the registration (which I do not recall getting the first time) Its been working fine so far so looks like problem solved, Thanks for your help.
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down","moderationData":{"__ref":"ModerationData:moderation_data:74018"},"body":"Assuming you are connecting wirelessly, you would first open a browser, put your mouse in the browsers address bar and click the mouse then enter the numbers 192.168.1.1
Don't forget to enter the decimal points where shown.
This will bring up your Routers log in page.
If you can't reach the Router in this manner it is indicative of a wireless problem between your computer and your Router or a Router configuration problem.
Next you would do the same but instead enter 192.168.0.1
If the Modems SCC page opens this means you have connectivity through the Router and into the Modem.
While there you should be able to see any listed error codes and you should also be able to see your remaining data allowance. The latter means your Modem is connected to the Hughes Gateway and you should then also have access to the internet.
As to snips, open the snipping tool and take the desired screenshot and then save it to your desktop.
Once save you can add it to your community post by clicking the camera icon just above your post with the word Photos next to it, navigate to where you saved the snip and then hit the upload button and then hit the reply button to post your reply.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2017-03-17T06:54:38.992-04:00","lastPublishTime":"2017-03-17T06:54:38.992-04:00","metrics":{"__typename":"MessageMetrics","views":8396},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:73624/message:74018","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDc0MDQwLDc0MDQw","node":{"__ref":"ForumReplyMessage:message:74040"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDc0MDQwLDc0NDM3","node":{"__ref":"ForumReplyMessage:message:74437"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"1371","rawBody":"Assuming you are connecting wirelessly, you would first open a browser, put your mouse in the browsers address bar and click the mouse then enter the numbers 192.168.1.1
Don't forget to enter the decimal points where shown.
This will bring up your Routers log in page.
If you can't reach the Router in this manner it is indicative of a wireless problem between your computer and your Router or a Router configuration problem.
Next you would do the same but instead enter 192.168.0.1
If the Modems SCC page opens this means you have connectivity through the Router and into the Modem.
While there you should be able to see any listed error codes and you should also be able to see your remaining data allowance. The latter means your Modem is connected to the Hughes Gateway and you should then also have access to the internet.
As to snips, open the snipping tool and take the desired screenshot and then save it to your desktop.
Once save you can add it to your community post by clicking the camera icon just above your post with the word Photos next to it, navigate to where you saved the snip and then hit the upload button and then hit the reply button to post your reply.
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Don't enter in search box, type in the address bar and then hit \"Enter\" key. Make sure it is 192.168.1.1 not 192.168.11
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"148","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-03-17T13:13:11.085-04:00","lastPublishTime":"2017-03-17T13:13:11.085-04:00","metrics":{"__typename":"MessageMetrics","views":8401},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:73624/message:74045","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"619","rawBody":"
Don't enter in search box, type in the address bar and then hit \"Enter\" key. Make sure it is 192.168.1.1 not 192.168.11
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this is what I get each time this happens--it resets--does this indicate that it is the router??
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":4,"postTime":"2017-03-22T14:09:28.024-04:00","lastPublishTime":"2017-03-22T14:09:28.024-04:00","metrics":{"__typename":"MessageMetrics","views":6513},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:73624/message:74438","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"261","rawBody":"If you can't get to your router interface by going to 192.168.1.1 then either it may be misconfigured or having a hardware problem. What make and model of router? The default IP address may be set to 192.168.0.1 which will conflict with the Hughes modem.
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