Forum Discussion

Six60street's avatar
Six60street
Freshman
6 months ago

Work site still blocked

So the saga continues , last Sept. to this Jan hn worked great , now after modem after modem and tech inspection ,6 months later they finally say nothing they can do,.........so i can not use this system for my work. here we are in 2024 with allllllllllllllllllll this knowledge and yet still broken. im having to use my phone for a hotspot to gain access to my work. the lack of communication is one of the biggest problems, to worried about  howed we do......................very frustrated to say the least

no connect
Performance
site block
slow connect
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 months ago

    Can you use a VPN to see if you can get around whatever the problem is? 

     

    If you don't have one and don't want to spend money on one, ProtonVPN has a free version that works great. Granted, I know using a VPN with HughesNet can cause speed issues.

    • Six60street's avatar
      Six60street
      Freshman
      6 months ago

      Tech came out and tried everything, new modem, reset , he verified its a HN problem and basically said it cant be fixed. so i guess im stuck in a contract with a product i can not use as it was delivered to me in performance description when i made agreement to purchace

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        6 months ago

        "so i guess im stuck in a contract with a product i can not use"

         

        You're not stuck at all.  There are solutions, but now your best bet is to wait for one of the HN reps here to see your posts and get involved, and hopefully they will do soon today.  Damian , Remy , Amanda , Liz 

         

        You can also connect with the reps using social media -- I believe they are on Facebook and X.