Forum Discussion
works fine then suddenly no internet Jupiter 3
sfry,
Thanks for reaching out! It seems this is your first post! Welcome to the Community! I'm sorry to hear you've been experiencing issues, we'd like to get those resolved for you! I was able to get your account pulled up through your Community profile, which is great! Upon looking into your account, it seems we're receiving some notifications for Bad Alignment. I've gone ahead and created a technician order, with associated fees waived as courtesy! The technician will reach out to you, in an attempt to find the best time and date to schedule. Please let us know how the visit goes!
Thanks,
Remy
Thanks for your reply--I have a hard time believing it's alignment since I've had a tech out here 3 times with this same problem and they spent 20 min on the alignment. They replaced the modem, replaced the radio end and same problem. It's out right now in fact-exact same time it went out Monday morning and was out for 3 hrs then magically was ok again and had been fine til right now again. It says uplink error. Goes from Red with codes 12.4.1, it then reassociates, may go green with code 12.1.9....then back to red and that whole repeat process til suddenly it's fine. You say alignment...I hear there is a new dish with slightly different shape....that is the only thing that hasn't been changed--could that be my issue? I need the new dish? Keep in mind, my original update to jupiter was end of December. Worked great without any issues for 3 weeks and now it's been consistent issues since.
