No email, connectivity issue
Worked with Hughes net, xfinity, seem to have a connectivity issue with email! Need a technician! Have no email since being hooked up to Hughes net about a week ago!
Forum Discussion
Tiaduffey wrote:I am using Safari, had this issue last Oct. which started all this mess! Before that could do email. I am also having issues with the App Store. I trouble shooted with Xfinity yesterday forever! It is definitely a connect issue. A couple times App Store started working but stops working again. I have gotten a couple emails but no body to it. After working with Xfinity the body of my emails showed up. I am not getting new emails in.
So you're having the same issue with Xfinity? I don't have any Apple products, so I'm not familiar with their email service, nor the App Store, but if the same issue is happening with Xfinity it would suggest that the problem lies with Apple, not Xfinity or HughesNet.
Or, perhaps I'm not deciphering your post properly. It sounds like you have two ISPs. Xfinity and HughesNet. And the email in question, which is an Apple based email, is having issues with both Xfinity and HughesNet. Is this correct? If so, again, it sounds like the Apple email, and the App store, is the problem.
If this is the case, I dont' know what to suggest. Perhaps someone with Apple devices will have some ideas.
I have Hughes net, only use my email address here that I use in Spokane. I’m in Colville where I have issues, everything is fine when I am in Spokane! I can get mail and App Store at any of my neighbors whom also use Hughes net. It is definitely an issue with my internet! Can do internet most of the time, Facebook, etc. A couple times App started working but a very short time. no emails are coming in and I can’t send either! Don’t want to pay Hughes bill if this is not going to work for me! Been dealing with issues since May! Can’t seem to get anywhere! I am sure I am going to need a tech! One who knows what he is doing! Had a guy at a internet place do some trouble shooting with me and he says it’s a connectivity issue! Everything else seemed O.K. I am taking speed test a few times a day. It seems to be slow! I can’t get anywhere calling Hughes so I am stuck!!! I am beyond frustrated!!! Teresa Duffey
I'm also a little confused, because it sounds like you're switching between different ISPs and it's likely some configurations are getting confused. I've seen this before on my own Mac.
To fix it, try rebooting everything in sequence:
1. Shut down your Mac.
2. Carefully unplug the modem from the wall socket.
3. Wait a minute or two.
4. Plug the modem's power back in.
5. Wait about 5 minutes until the modem reacquires the satellite and ensures it's properly updated.
6. Turn your computer back on.
No not switching! Only use xfinity for my email! I’m on Hughes for my server. My email works at neighbors!
I'm still confused. Xfinity to me is an ISP. Are you trying to say that you're going to an Xfinity web site for your email using HughesNet as your ISP?
Either way, it still sounds like a DNS issue. If you try what I suggested it might clear it up.
Hi Tiaduffey, thanks for posting!
After pulling up your account, I ran some diagnostics and currently your equipment is in great condition; I see everything is fully operational, so a technician is not necessary to resolve your issue.
You mention you're able to view some pages, such as Facebook, but based on what you've shared, it sounds like you're only having issues accessing Apple; is there anything else besides Apple you can't access? In addition, you mention your neighbors are also using HughesNet with no trouble, so I would reiterate that it sounds like an issue with Apple.
I would recommend contacting Apple for assistance, they will be more knowledgeable with Apple related products. If you have other concerns, I'd still be happy to address those with you!
Regarding the Comcast app email issue, it appears this has been an ongoing issue since last year: https://forums.xfinity.com/t5/Xfinity-Connect-App/xfinity-connect-app-will-not-open-emails/td-p/2977169
-Brooke
It changes! Can’t open my weather app, can’t use my blink camera, can’t watch a full clip on Facebook,etc etc. it is not Comcast, it is slow speed. I already called them and can’t even get email from their app xfinity connect, they told me to download. Emails come in once in awhile but no body. Come in sometimes on my laptop but not always. Upload is a problem!
Tiaduffey wrote:can’t use my blink camera
Well there's a new piece of information... You didn't mention you had an HD-video capable camera running on your network along-side your Apple devices. Have you tried temporarily removing the camera(s) completely from the wifi to see if that fixes the problem? It may in fact be loading your network down so much that nothing else will work, that is, if it's not eating away at all of your data allowance.
