No email, connectivity issue
Worked with Hughes net, xfinity, seem to have a connectivity issue with email! Need a technician! Have no email since being hooked up to Hughes net about a week ago!
Forum Discussion
Tia, I agree with Mark. It seems that since you have such issues understanding the technology, you may need someone to sit with you in person and help identify and fix the problem. You will need to pay for a Hughesnet tech to come visit you and work on your network. It would save you a lot of time and headaches.
It's times like this that I wonder. What would Gwalk do in this case?
If you can tell us where you're getting stuck with the speed testing instructions we can help you, but the reps will need those speed test results. And I wouldn't waste your time running speed tests if they aren't being done in the way instructed, as they aren't going to do the reps any good.
Again, if you can tell us where you are having a difficult time we can help you. As maratsade stated, the very first step is creating an account at testmy.net. Click on Sign Up on the upper right of their web page and complete the steps to create an account. Then, after you create the account, sign into the account, if you aren't already, and run the speed tests as instructed.
If you're not able to follow these steps and perform the speed tests as needed, I would ask a friend or relative who has a bit more technical knowledge to help you to do so.
BTW, I don't send your speed test results to anyone. When you've run some tests, either you or someone else (one of us can do it for you) will post your testmy.net results page link so that the reps can click on it and view your speed test results. The results aren't sent to them or anything like that.
Also, just so there's no confusion, I'm a customer, like you. I'm not officially connected to HughesNet in any way, other than being a customer. Only those that have "Moderator" or "Employee" or something similar next to their names are HughesNet employees. The rest of us are just fellow customers.
