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Absolutely Useless.

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New Poster

Absolutely Useless.

I have had HughesNet for close to a year now, and have been disappointed with it from day one. I just work so dang much that I haven't had the time to do this until now. Simply put, it just doesn't do what I was promised when I signed up. I was told that my initial package purchased would be "plenty" of data for just 1 person in the household. B.S. I was told that it would stream "HD" movies with no problem. B.S. When I called to complain, After "Checking out my service" the "Technician" i spoke with told me "Oh well", and that what I was getting was the best I could get in my area with the current plan. I was talked into the 30gb plan and told it would have faster download/streaming speeds and would DEFINTELY be enough data for one person. Neither of those statements turned out to be true.

Here's the truth of the matter: After around 15-30 minutes of connection failures, I can usually limp thru a movie (usually Netflix) streaming at a video quality just below 1970's rabbit ears, with it pausing to buffer every 3-5 minutes or sooner. The only e-mail I can send without it timing out is text only. No attachments. When I try to get on the internet, I have to go thru numerous "Unable to connect" or "Website too busy" screens before it will finally load the webpage(and then very slowly). The statement that the 30gb plan allows for 45hrs of HD streaming is complete and utter B.S. If I watch 6-7 movies a month, a little YouTube, and download a few emails, the data is gone. I am one person, who works all the time, and still run out of data every month. Its not like I'm sitting around burning thru the data all day and night. Oh, yeah, it somehow manages to use data even when all my devises are COMPLETELY turned of.

As far as i am concerned This service was a complete and utter misrepresentation at best, and a down right scam at worst. Judging by the other posts I have read on here, I am far from alone in this belief. I have not been given what I was promised, not even close, and plan on terminating my subscription due to a failure to provide services promised.

Digital blocking, constant buffering, and blurry video is NOT "HD". Getting mad and turning of my electronics is not the way I want to spend my precious few hours off duty.

25 REPLIES 25
Assistant Professor

Re: Absolutely Useless.

Think you wanted to post this in TECHNICAL SUPPORT. This area isn't for griping.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor IV

Re: Absolutely Useless.

The 30GB plan offers the equivalent of 45 hours of DVD quality video, not HD video.  For HD video, it's more like 15 hours, or around seven two hour movies, like you said you watch. 

 

If you'd like help, I suggest that you start a new topic in Tech Support.  If you just wanted to vent, you succeeded.

 

It's unfortunate that, with the small amount of time you have available to you, you chose to rant/vent rather than utilize this support community for which it is intended, which is support.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: Absolutely Useless.

100% agree with you. Not enough data, not enough speed, too expensive for what you get.
Professor

Re: Absolutely Useless.

All the stuff you mention is because it's satellite internet, not cable. It's a more limited technology in some ways that can't be changed, and if that's a problem for you,  maybe you should go with a different provider.

 

Unhappytoo wrote:
100% agree with you. Not enough data, not enough speed, too expensive for what you get.

 

New Member

Re: Absolutely Useless.

It's true. It's total crap.
Professor

Re: Absolutely Useless.

And what would be your issues with the system, Beluesky?  Any details you'd like to share? Anything people can do to improve your system? Or are you just bleating for bleating's sake? Wrong place for that, may want to try the herd's social media bleating locations. This is a tech support site. 

 

Beluesky whined:
It's true. It's total crap.

 

Distinguished Professor IV

Re: Absolutely Useless.

@maratsade 

 

I feel that, like with so many other forums, when subscribers sign up to the Community they should have to read, and agree to, a concise version of the Community Guidelines/Rules, with the first part stating that this Community is for Support, as its title implies, and it is NOT social media.  And, though a place for things other than support, the General section, like the rest of the Community, it is still not meant for rants or venting.  There are other places on the net for that sort of thing.  

 

Perhaps the Community powers that be should think about implementing something like that.  The Community can still be an inviting place to get, or even give, help without having those sorts of posts/replies.  They help no one.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Absolutely Useless.

That's a great idea, @GabeU .  

Assistant Professor

Re: Absolutely Useless.

Agreed. Short, simple popup that explains that up front with a link to the other Ts&Cs, and is logged to their profile.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.