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America Geeks

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Tutor

America Geeks

A friend of mine used this service to fix their computer. She did not know if she did the right thing and brought it to me to check out. I run Malewarbytes and Comodo Anit-virus. Both come back clean.

 

Is this "America Geeks" a legit service?

11 REPLIES 11
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Distinguished Professor IV

Re: America Geeks

I've never heard of them.  They may very well be a legitimate company, and their lack of presence on search engines and such may be due to them being new (I don't know if they are), but there's not much about them, save for a few "satisfied customer" videos on YouTube that seem a little odd and somewhat scripted.  

 

In addition to the scans already run, I'd recommend that she also download and run the Microsoft Safety Scanner and the Windows Malicious Software Removal Tool, and run full scans with both.  The full scans may take a few hours each, but it's better to be safe than sorry, and she can still use the computer while either is running.  

 

The Malicious Software Removal Tool will also try to sneak in the option of changing the home page to MSN and the search engine to Bing, so make sure to uncheck that option before downloading.  

 

Microsoft Safety Scanner 

 

Windows Malicious Software Removal Tool 

 

Edit:  Edited the text as the Safety Scanner DOES have the full scan option.  It had been a while since I ran either one.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Junior

Re: America Geeks

Hi Ricky,

 

All I could find on America Geeks:

Been in business since 2010

Hosted by GoDaddy and likely paying for SEO

(strangely) NO listing with better business - unless I did not look hard enough.

Based out of CA but uses independent contractors.

All in all idk.

Like Gabe suggested, and if you find no malware then I would suppose they're legit.

 

Don  Smiley Happy

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Associate Professor

Re: America Geeks

Need to be careful with stuff like this.

Computer might be clean of malware/viruses, but they could have stolen personal information.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Tutor

Re: America Geeks

Uh oh. I wanted to uninstall this to be safe. However it is apparantly hidden. It is not a visible program that can be un-installed. Gonna run the suggested 2 Microsoft programs above.

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Assistant Professor

Re: America Geeks


@Ricky wrote:

Uh oh. I wanted to uninstall this to be safe. However it is apparantly hidden. It is not a visible program that can be un-installed. Gonna run the suggested 2 Microsoft programs above.


Restore point?

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Tutor

Re: America Geeks

Nope. Only 1 showing and it says Geek. So I am assuming they deleted all the restore points and that one most likely will include any virus or keylogger that may be in the machine.

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Tutor

Re: America Geeks

The scan that is running now shows no infections so far. I will let it complete then I think I will do a recovery on the machine. She doesn't have anything important on it anyway. That seems like the safest way to insure it is gone.

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Distinguished Professor IV

Re: America Geeks

@Ricky

 

The fact that all restore points have been wiped out, except theirs, is a little unnerving. And the fact that they left a program or something on there that is hidden, that's even more unnerving.   

 

I would probably recover the machine, like you are contemplating.  If it came with Windows 10 and has an embedded product key, or it had been upgraded to Windows 10 during the free upgrade period and activated with a digital license tied to the computer, I would even contemplate performing a clean install from a user created Windows 10 ISO, but that, of course, would wipe out the recovery partition, and if no recovery disks were written from that partition, it would be gone, forever.  I'm not a fan of recovery partitions, though they can be useful.  I'm only thinking of the possibility of the recovery partition having been messed with by that company.   

 

If it came with Windows 8 or 8.1 and an embedded product key, you can do a clean install from a user created Windows 8.1 ISO, as well.  I did that with my Acer.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro