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Gen 5 Upgrade.

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RogerYates
Freshman
‎01-03-2018 12:31 PM
‎01-03-2018 12:31 PM

Gen 5 Upgrade.

On the 27th of December, I put in for Gen 5 Upgrade. I received my order number, but no UPS tracking number.  I called Monday, they said they didnt find a tracking number. Can someone check and see whats going on?

Also, was always under impression, the upgrade would be a modem and dish re-point. But was told, only modem, would stay on the sat im on now. Just me, or that seems like a half upgrade,,yes,,no..Any input would be appreciated....

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3 REPLIES 3
GabeU
Distinguished Professor IV
‎01-04-2018 12:01 AM
‎01-04-2018 12:01 AM

@RogerYates

 

Because this is the General Discussion section and not related to support, you should repost your issue in the myAccount and Billing section to receive assistance.  

RogerYates
Freshman
‎01-04-2018 06:22 PM
‎01-04-2018 06:22 PM

Thanks,, i did change it. Still no response. Guess just part oh hughesnet!

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GabeU
Distinguished Professor IV
In response to RogerYates
‎01-04-2018 07:08 PM
‎01-04-2018 07:08 PM

RogerYates,

 

Normally it can take up to 48 hours to receive a reply.  When it's much busier it can take a bit longer.  I'll tag the reps in your other post so that they will be sure to see it.  

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