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Gen 5 Upgrade.

Freshman

Gen 5 Upgrade.

On the 27th of December, I put in for Gen 5 Upgrade. I received my order number, but no UPS tracking number.  I called Monday, they said they didnt find a tracking number. Can someone check and see whats going on?

Also, was always under impression, the upgrade would be a modem and dish re-point. But was told, only modem, would stay on the sat im on now. Just me, or that seems like a half upgrade,,yes,,no..Any input would be appreciated....

3 REPLIES 3
Distinguished Professor III

Re: Gen 5 Upgrade.

@RogerYates

 

Because this is the General Discussion section and not related to support, you should repost your issue in the myAccount and Billing section to receive assistance.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
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Freshman

Re: Gen 5 Upgrade.

Thanks,, i did change it. Still no response. Guess just part oh hughesnet!

Distinguished Professor III

Re: Gen 5 Upgrade.

RogerYates,

 

Normally it can take up to 48 hours to receive a reply.  When it's much busier it can take a bit longer.  I'll tag the reps in your other post so that they will be sure to see it.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit