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PLEASE READ AND RELAY

sandman
Freshman

PLEASE READ AND RELAY

I was used to cable internet at my old home. Unfortunatly where I live now, this terrible stone age internet is all I have.  This is NOT high speed internet.  Buffers constantly and only plays in standard quality 80% of the time. 

READ the small print. This company is very good at scheming people into purchasing this product. 

We were told that Xbox live would run games perfectly by the sales and tech service when specifically asked about Call of Duty type games.  Now, either they are living under a rock and dont know anything about those games, or they deliberatly lied.  Also told us 20GB of usage is enough for a family............ my one daughter uses her tablet lightly on youtub kids.   Used all the data in less than a month.  Not for multiple devices at all!!!! 

Overall I just want people to be aware of this scam.  Not even the best internet on the market is this expensive.  This is such a rip off!!! If I was not under contract I wouldnt pay 5$ a month for this 56k garbage.

 

15 REPLIES 15
GabeU
Distinguished Professor IV

Re: PLEASE READ AND RELAY

First, you can request a review of your sales call if it hasn't been longer than 90 days.  If it's determined that you were misled you may have recourse, as in cancelling without an ETF.  You need to do so in the Tech Support section.    

 

Secondly, three PCs and Youtube vids quite often, as well as everything else the average person does on the net with a capped service.  I've never run out of my 20GB of data.  The sales reps can only guess what you'll use as it's based on an average.  If it's not enough data you can always upgrade.  You can also do things to lessen your data usage, including settings adjustments and installing ad blockers.  

 

FYI, it would take around 50 days of nonstop usage to run through 20GB of data at dialup speeds.  

 

If you would like to troubleshoot your speed issues, please post in the Tech Support section.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
aebooms
New Poster

Re: PLEASE READ AND RELAY

The person who sold me the service told me his son plays FPS online games with HughesNet just fine. I guess they have to lie to sell the product. 

Nv
New Member

Re: PLEASE READ AND RELAY

We hardly use any internet due to its slower speeds than what our cell phones get. And still somehow we run out of data!? Amazing how does that work?
maratsade
Distinguished Professor III

Re: PLEASE READ AND RELAY

Would you like to find out?  Post in the Tech Support section.

 


@Nv wrote:
We hardly use any internet due to its slower speeds than what our cell phones get. And still somehow we run out of data!? Amazing how does that work?

 

sandman
Freshman

Re: PLEASE READ AND RELAY

Like I stated. Unfortunately this crap is all I can get here. So I will deal with it. My monthly service just restarted and has magically used 4.5 gigs already. I've nt even used it. And......why on God's earth would I upgrade and pay for more crap internet per month. Doesn't make sense. Plan.....terrible....internet
GabeU
Distinguished Professor IV

Re: PLEASE READ AND RELAY


@sandman wrote:
Like I stated. Unfortunately this crap is all I can get here. So I will deal with it. My monthly service just restarted and has magically used 4.5 gigs already. I've nt even used it. And......why on God's earth would I upgrade and pay for more crap internet per month. Doesn't make sense. Plan.....terrible....internet

There's nothing magical about it.  One or more of your devices is using your data without you knowing it.  

 

If you'd like help in figuring out what that is and how to stop it please post in the Tech Support section.  It's a very common issue.  

 

In the meantime, the following threads may help...

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
CrisIsSassy
Sophomore

Re: PLEASE READ AND RELAY

Me to, I've had hughes for 6 months and it's the worst internet I've ever had.  a lot of the time I have no internet, slow or drops off. and any video buffers and buffers and buffers, it's horrible. when I call customer support I get a foreign agent that is very hard for me to understand, then when I try to explain my problem they tell me they are going to put me on a brief hold but then they put me back into the menu only to be explaining my issue to another agent over and over. once they did schedule an appt. for a tech to come to my home which was yesterday 1-15-18 they called that same day telling me the technician's truck broke down so they rescheduled for today 1-16-18 but never showed up or called. and once again I was cycled around the menu all day one foreign agent to another with no resolve.  I filed a complaint with the Better Business Bureau today. they gladly take money out of my account each month.

GabeU
Distinguished Professor IV

Re: PLEASE READ AND RELAY


@CrisIsSassy wrote:

I filed a complaint with the Better Business Bureau today. 


Though I understand your frustration, you could have asked for help in here.  This is a support community, but instead of asking for support you've complained on multiple threads. 

 

With that said, by filing your complaint you have now delayed by thirty days any help you may have gotten via this support community.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
mtd2003
Observer

Re: PLEASE READ AND RELAY

Why do you respond to your customers with sarcasm and rude comments?  From reading through this forum, I have realised that the entire business model of your company is poor.