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Re: New service, extremely slow

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New Member

Re: New service, extremely slow

You must have a better deal if it only costs $400 to break your contract, mine was $700 so I stayed with it. I must have talked to tech support 30 times over the last 22 months for issues with speed and buffering. I don’t think the system works well with Roku. They never could get my service to my satisfaction even using a different tv. It almost always tests Good on their side, even if they send out a technician. But I’ve had some techs tell me I had speeds less the 1 mbps even after they added extra data. Then an engineer says I’m get 3 plus mbps. It also depends how many people are streaming when you’re trying to stream. Unfortunately where I’m at there are no other choices for internet unless I go with Dish, which I hope is better.
4 REPLIES 4
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Distinguished Professor II

Re: New service, extremely slow

Gary, this site is for tech and account support. If you have a tech or an account support issue, please create a new topic under Tech Support or myAccount and Billing area, instead of piggypacking on someone else's ticket. 

 

For residential subscribers the ETF is $400 for the first 3 months, and then the amount goes down $15 per month.  If equipment is not returned, then there may be other charges.  

 

Are you still a subscriber or have you cancelled your account? 

 

Garyr wrote:
You must have a better deal if it only costs $400 to break your contract, mine was $700 so I stayed with it. I must have talked to tech support 30 times over the last 22 months for issues with speed and buffering. I don’t think the system works well with Roku. They never could get my service to my satisfaction even using a different tv. It almost always tests Good on their side, even if they send out a technician. But I’ve had some techs tell me I had speeds less the 1 mbps even after they added extra data. Then an engineer says I’m get 3 plus mbps. It also depends how many people are streaming when you’re trying to stream. Unfortunately where I’m at there are no other choices for internet unless I go with Dish, which I hope is better.



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Associate Professor

Re: New service, extremely slow

@Garyr 

Too many inconsistent things to unpack here:

1. To the best of my knowledge, the maximum fee for breaking a residential contract is around $400. There is no $700 fee.

2. Dish doesn't have their own internet service. I believe they resell HughesNet.

3. Speed is also decreased as a function of how many devices are simultaneously using the internet.

4. Speed is not the issue with streaming, latency is, and because of the distances involved in satellite-based internet, there's nothing that can be done about it. Depending upon the protocol and server used by the streaming service, not all services will be 100% compatible with ANY satellite internet.

 

If there's something you need worked on, please start your own thread.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Freshman

Re: New service, extremely slow

Garyr,

I signed up with Hughes a little over a month ago.  Had a line of site IP before, no problems till trees grew and stop the signal. Had no choice but Hughes.  I use the internet for everything, email, reading news, music, podcast, youtube, movies.  Overall with Hughes everything was much slower.  Since day one I had many conversations with tec support at all levels with many speed test and adjustments to my settings.  According to tec everything that can be done has been done.  because of the $400 cancellation fee and no other choice, I have resigned to the slow speeds.  

Since I want to watch movies most evenings the only way I have found to make watching watchable  because of buffering issues is to go into settings and turn off "data saver".  And this brings me to the core problem that I have with Hughes, data cap. 20GB will be eaten up if all I do is to watch 15-20 movies and do nothing else, no emails, no reading NYT, no podcast, no nothing.  Of course all I have to do is to pay for some more data tokens.  Ha Ha what a scam, no way to improve service until you pay more.  Good luck Gary.  I am telling everyone I know in my community do not sign up with Hughes.

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Distinguished Professor IV

Re: New service, extremely slow


@bokbok wrote:

And this brings me to the core problem that I have with Hughes, data cap. 20GB will be eaten up if all I do is to watch 15-20 movies and do nothing else, no emails, no reading NYT, no podcast, no nothing.  Of course all I have to do is to pay for some more data tokens.  Ha Ha what a scam, no way to improve service until you pay more.   


Your plan and the activities you perform with HughesNet are YOUR choice.  If you burn through your data by streaming and then need to buy data tokens because of it, that's YOUR choice.  Offering extra high speed data in the form of tokens is hardly a scam.

 

How you use your data is entirely up to you.


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