Forum Discussion
Tech support in Rural AK nonexistent
When I had equipment problems with my HN7000S I had to work on the equipment myself due to the techs not wanting to come out here because of the cost of travel. I eventually got my connection back up...
Are there any other options for them in AK?
Currently, there's just one other option, UUI internet. Later, there'll be a few more (spacex, telesat and one web) with better bandwidth than either of the current options that I will switch to whenever they go online here. We'll just have to see whether they'll have better support than what HughesNet is currently providing to it's rural AK customers.
Good morning folks,
Thank you for bringing this up, I'm also disheartened to read about this situation. It's not typically an account type that we can assist with, but we've escalated this up a few levels and now have a VP from the appropriate department looking into this.
-Liz
