Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
EchoStar XIX, the world’s highest-capacity broadband satellite, will power HughesNet® Gen5, the next generation of the nation’s #1 high-speed satellite Internet service. HughesNet Gen5 will deliver more speed, more data and more advanced features for consumers and small businesses with limited Internet access options.
Technology Innovation
50% greater capacity
Connecting an expanding number of households and small businesses with the fastest satellite Internet speeds available from coast to coast
Next-generation architecture
EchoStar XIX, with JUPITER™ System technology, will cover the continental United States, Alaska, Mexico and parts of Canada and South America.
Launched on December 18, 2016*
On a United Launch Alliance Atlas V launch vehicle from the Kennedy Space Center at Cape Canaveral, Florida
EchoStar XIX launched on December 18, 2016 from Cape Canaveral, Florida. Check out the coverage!
INDUSTRY LEADERSHIP
40 YEARS' EXPERIENCE
Hughes invented satellite Internet and has over 40 years in the satellite business.
GLOBAL IMPACT
Hughes is a global leader in satellite broadband, with more than 5 million satellite systems installed in over 100 countries.
CONTINUING INNOVATION
HughesNet Gen5 is based on the experience and expertise of bringing high-speed satellite Internet service to more than 1 million American consumers and small businesses for 15+ years.
DELIVERING ON OUR PROMISES
HughesNet was recently ranked first in delivering advertised speeds in the Federal Communication Commission’s 2016 “Measuring Broadband in America” report for the second year in a row.
MORE OF EVERYTHING YOU WANT
The new HughesNet re-imagines the satellite Internet experience to deliver a breakthrough service that gives you more of everything you want. HughesNet Gen5 will provide more speed, more data and advanced features that enable you to do more of what you love online.
I am finishing my first month of Gen 5 service after almost 2 years on Gen 4. (The closest cable internet comes to our home is about 9 miles away). I called Customer Service on May 4, the same day I received the email from Hughes informing me that Gen 5 was now available in my area, and I requested the update. Successful customer service call! On May 5 the installer, who came from a town 50 miles away, arrived right within the promised time window, swapped out the receiver on the Hughes Dish, hooked up the new Modem/Wifi Router combo, activated the system and in less than one hour I was up and running.
I am overall very pleased with the speed and reliability of the Gen 5 service. It is night and day compared to Gen 4. With Gen 4, besides the slow speed, I would get frequent satellite outage errors and would have to wait a few minutes before accessing a web site or receiving emails. With Gen 5 I have had absolutely no problems.
One very welcome side benefit of Gen 5 is that we live in area with lousy cell phone service and we were never able to use our Verizon cell phones until we drove about 7 miles from our home here on the lake. (btw AT&T does not have cell coverage in our area, nor do the other national cell phone providers). The Samsung Verizon network extender that I bought a few years ago (when we lived elsewhere and had cable internet but weak cell service), is plugged in to the Hughes Gen 5 modem and now allows us to receive and place cell phone calls within and in the vicinity of our home. (btw we did try a Wilson Electronics cell booster outside our home but it could not pick up the closest Verizon tower which is 20 miles away.). While we still mostly rely on our AT&T land line for phone calls (the local AT&T land line is not able to support DSL), as we try and minimize Hughes data use for completing cell calls, it is great to be able to look at the caller ID and answer our cell phones when we want to, and actually be able to speak with the caller. The Gen 4 speeds were not sufficient to allow the Samsung Verizon network extender to work properly. With Gen 5 we are finally no longer living in the extreme boondocks. Is it also my imagination or does Gen 5 seem to work better than Gen 4 during thunder storms when clouds are really thick?
So for my first month experience with Gen 5, I would like to award 5 stars to Hughes Customer Service, 5 stars to the Installer, and especially 5 stars to the reliability and speed of the Gen 5.
PS: I just hope they limit the number of subscribers they sign up for Gen 5, so as not to degrade the overall speed and reliability for all users, as seemed to be the case with the Gen 4, where as I understand it, way too many users were causing the whole Gen 4 experience to degrade.
I have no doubt that there will eventually be enough people on the Echostar 19 satellite that it will cause a certain level of congestion and speed dips during peak usage periods, but I'm sure it will be a considerable time before that happens, and when it does, I also have a feeling that it won't be quite as impactful as it was getting on the Echostar 17 with Gen4. The ES19 has over double the capacity of the ES17, too, so that will surely help.
Gen5 is most definitely a step up, that's for sure.
And that Verizon network extender you mentioned...pretty nifty.
I have no doubt that there will eventually be enough people on the Echostar 19 satellite that it will cause a certain level of congestion and speed dips during peak usage periods, but I'm sure it will be a considerable time before that happens, and when it does, I also have a feeling that it won't be quite as impactful as it was getting on the Echostar 17 with Gen4. The ES19 has over double the capacity of the ES17, too, so that will surely help.
Gen5 is most definitely a step up, that's for sure.
And that Verizon network extender you mentioned...pretty nifty.
One full month connected to Gen 5! I am overall very pleased although I am using my higher speed data allowance at about 10 times the rate I was before, even though we are NOT downloading videos etc. In spite of that, the performance even after all daytime and nightime high speed data was used up by about day 18 of my month, remained satisfactory with 3mbs download speeds and close to that in upload speeds. I am also pleased with the coverage of the built in Wifi in the HN Gen 5 modem, as signal reaches to the other end of our home, unlike the Netgear wifi that I was using with the Gen 4 modem.
I did call customer service on my data usage and the very helpful support person was able to tell me all the specific devices that were connected to my HN wifi modem and was able to list them by each of the 3 iPhones, the dell PC, the android device, the Verizon extender, etc. He further was able to tell me that one of the iPhones had used over 1GB of data in the last few hours--nothing like having kids home for the Independence Day holiday!. He also told me that the Verizon (made by Samsung) Range Extender had used about 10GB of data since the modem was last powered on. (which I think was one month ago when the Gen 5 modem was installed--but maybe we had a blip of a power outage about 3 weeks ago during a storm--at least enough for a couple of my clocks to be flashing 12:00-but don't know if that was enough to repower the HN modem or not. In spite of this high data usage by the Verizon Range Extender, it is remaining connected, as it allows us to use our cell phones near and within our home, rather than having to drive 7 miles to get cell signal. Even the throttled back Gen 5 data speeds at the end of the month were still good enough to permit the Verizon Range Extender to work reasonably well--a little bit more garbling compared to earlier in the month--but it so much better than the Gen 4 era, when even when we had our full data allowance the Range Extender was basically useless.
It appears that Hughes is still adding features to their wifi modem--I told the customer service person that the ability for me to check on which device was using a disproportionate amount of data would be very useful (so I know which kid to blame-I am not serious--we don't see them enough as they both live a long ways from here and we wish they could come home more often). If they can then further make information on apps or web sites, by connected device, that are the largest data burners I think it would keep a lot of customers from ''blaming'' Hughes rather than understanding that certain social media web sites really use up a lot of data.
So I hope HN adds such data monitoring and analysis capabilities for subscribers that log in to to their accounts sooner rather than later. I think it would really cut back on customer service calls relating to data usage.
I did end up disconnecting my Directv from the HN wifi, as that seems to use a lot of data even when no 'on demand' movies were watched during the month. It appears that all of the Guides and Program Search features of Directv which normally download (slowly) from the directv sattelite, switch over to using the Wifi network for all the updates, when a wifi connection is present. I keep my PC network setting set to the Metered position, I have my android set to 'do not auto play video content' such as from news websites, but the Directv box cannot be controlled that way. So I simply reset the Directv Menu Settings to disconnect from the wifi.
so far 2 weeks and very reliable, even in a bad t-storm yesterday, I'm getting close to 49.x MPS - not bad, 2 take away's for me so far
1) the ATT app and phone they provide the installers are thje leakest link in what would have been an uneventful install. 45 mins waiting and his and my frustraiton due to his phone, provided by AT&T and the app required to fininsh the install keep rebooting and freezing up, so bad that once he was done, he tore out ASAP without giving me any info in the wirelss administiion interface, I had to call and get the ADMIN password.
2) the 5G channel has some distance issues and very choppy video, I switched all my devies to the 2G channel, and no issues, the WI-FI distance on that channel is outstanding.
Glad to hear you're enjoying your HughesNet service, Carmen!
2Ghz does have a greater wifi range than 5Ghz, but is slower. This Netgear article explains the differences between the two pretty well:
The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer range but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds.
The range is lower in the 5 GHz band because higher frequencies cannot penetrate solid objects, such as walls and floors. However, higher frequencies allow data to be transmitted faster than lower frequencies, so the 5 GHz band allows you to upload and download files faster.
Your WiFi connection on a particular frequency band can also be faster or slower because of interference from other devices. Many WiFi-enabled technologies and other household devices use the 2.4 GHz band, including microwaves and garage door openers. When multiple devices attempt to use the same radio space, overcrowding occurs. The 5 GHz band tends to have less overcrowding than the 2.4GHz band because fewer devices use it and because it has 23 channels for devices to use, while the 2.4GHz band has only 11 channels. The number of channels that are available to you depends on the regulatory domain. If you’re experiencing a lot of interference from other devices, consider using the 5 GHz band.
I entered my address and got an error message too, so I called and spoke with a representative today. I live in SW Michigan and was told that Gen 5 isn't available in my area yet. I should call back in a month or maybe 2. Not exactly the answer I was looking for. I can't believe the satellite still isn't ready yet.
It is ready, but they are giving priority to those that are on Spaceway3(gen3) over Jupiter 1(Gen4) users. Once they have a majority of the Spaceway3 users on Jupiter II, they will start letting Jupiter 1 users update to Jupiter II or Gen5 style plans I assume.
It honestly makes sense why they are doing it this way, seeing as Jupiter 2 is more or less a Spaceway3 replacement due to age and the very limited capacity of the older bird.
I received a notification that I can upgrade to Gen5. We currently have the 9000 system. We did not upgrade to Gen4. If I upgrade, what equipment do I have to buy, or lease, and is there an installation charge? I tried to find out online but it kept saying there was an error with my zip code, 37370.
I received a notification that I can upgrade to Gen5. We currently have the 9000 system. We did not upgrade to Gen4. If I upgrade, what equipment do I have to buy, or lease, and is there an installation charge? I tried to find out online but it kept saying there was an error with my zip code, 37370.
Thanks!
Not sure about the dish, as I'm not familiar with the 9000 system, so I don't know if it's the same as used with Gen5. It will most definitely require a new modem, though. As for whether there are installation or activation charges, your best bet would be to call the number listed on the Hughesnet site to find out what they have to offer and what it will cost.
You'll get a new radio and modem, and a repoint to the Gen5 satellite, which is just a couple of degrees west of where your dish is pointed now. The dish and its mount should be OK as is, but the Technician will change out the arm in front to be compatible with the new radio.
If you're on SpaceWay now, you're going to love Gen5.
We'd like to help you resolve any concerns you may have, but in order to do so will need a more direct way to work with you. To expedite this, please create a new thread for yourself in the appropriate category and detail what you need assistance with.
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Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
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EchoStar XIX, the world’s highest-capacity broadband satellite, will power HughesNet® Gen5, the next generation of the nation’s #1 high-speed satellite Internet service. HughesNet Gen5 will deliver more speed, more data and more advanced features for consumers and small businesses with limited Internet access options.
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Technology Innovation
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50% greater capacity
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Connecting an expanding number of households and small businesses with the fastest satellite Internet speeds available from coast to coast
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Next-generation architecture
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EchoStar XIX, with JUPITER™ System technology, will cover the continental United States, Alaska, Mexico and parts of Canada and South America.
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Launched on December 18, 2016*
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On a United Launch Alliance Atlas V launch vehicle from the Kennedy Space Center at Cape Canaveral, Florida
EchoStar XIX launched on December 18, 2016 from Cape Canaveral, Florida. Check out the coverage!
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INDUSTRY LEADERSHIP
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40 YEARS' EXPERIENCE
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Hughes invented satellite Internet and has over 40 years in the satellite business.
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GLOBAL IMPACT
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Hughes is a global leader in satellite broadband, with more than 5 million satellite systems installed in over 100 countries.
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CONTINUING INNOVATION
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HughesNet Gen5 is based on the experience and expertise of bringing high-speed satellite Internet service to more than 1 million American consumers and small businesses for 15+ years.
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DELIVERING ON OUR PROMISES
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HughesNet was recently ranked first in delivering advertised speeds in the Federal Communication Commission’s 2016 “Measuring Broadband in America” report for the second year in a row.
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MORE OF EVERYTHING YOU WANT
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The new HughesNet re-imagines the satellite Internet experience to deliver a breakthrough service that gives you more of everything you want. HughesNet Gen5 will provide more speed, more data and advanced features that enable you to do more of what you love online.
Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
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EchoStar XIX, the world’s highest-capacity broadband satellite, will power HughesNet® Gen5, the next generation of the nation’s #1 high-speed satellite Internet service. HughesNet Gen5 will deliver more speed, more data and more advanced features for consumers and small businesses with limited Internet access options.
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Technology Innovation
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50% greater capacity
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Connecting an expanding number of households and small businesses with the fastest satellite Internet speeds available from coast to coast
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Next-generation architecture
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EchoStar XIX, with JUPITER™ System technology, will cover the continental United States, Alaska, Mexico and parts of Canada and South America.
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Launched on December 18, 2016*
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On a United Launch Alliance Atlas V launch vehicle from the Kennedy Space Center at Cape Canaveral, Florida
EchoStar XIX launched on December 18, 2016 from Cape Canaveral, Florida. Check out the coverage!
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INDUSTRY LEADERSHIP
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40 YEARS' EXPERIENCE
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Hughes invented satellite Internet and has over 40 years in the satellite business.
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GLOBAL IMPACT
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Hughes is a global leader in satellite broadband, with more than 5 million satellite systems installed in over 100 countries.
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CONTINUING INNOVATION
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HughesNet Gen5 is based on the experience and expertise of bringing high-speed satellite Internet service to more than 1 million American consumers and small businesses for 15+ years.
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DELIVERING ON OUR PROMISES
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HughesNet was recently ranked first in delivering advertised speeds in the Federal Communication Commission’s 2016 “Measuring Broadband in America” report for the second year in a row.
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MORE OF EVERYTHING YOU WANT
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The new HughesNet re-imagines the satellite Internet experience to deliver a breakthrough service that gives you more of everything you want. HughesNet Gen5 will provide more speed, more data and advanced features that enable you to do more of what you love online.
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I would love to upgrade. When will that be possible?
I assume installs wont happen till a bit later... It's probable they will start accepting orders for the new system around that time though.
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I am finishing my first month of Gen 5 service after almost 2 years on Gen 4. (The closest cable internet comes to our home is about 9 miles away). I called Customer Service on May 4, the same day I received the email from Hughes informing me that Gen 5 was now available in my area, and I requested the update. Successful customer service call! On May 5 the installer, who came from a town 50 miles away, arrived right within the promised time window, swapped out the receiver on the Hughes Dish, hooked up the new Modem/Wifi Router combo, activated the system and in less than one hour I was up and running.
I am overall very pleased with the speed and reliability of the Gen 5 service. It is night and day compared to Gen 4. With Gen 4, besides the slow speed, I would get frequent satellite outage errors and would have to wait a few minutes before accessing a web site or receiving emails. With Gen 5 I have had absolutely no problems.
One very welcome side benefit of Gen 5 is that we live in area with lousy cell phone service and we were never able to use our Verizon cell phones until we drove about 7 miles from our home here on the lake. (btw AT&T does not have cell coverage in our area, nor do the other national cell phone providers). The Samsung Verizon network extender that I bought a few years ago (when we lived elsewhere and had cable internet but weak cell service), is plugged in to the Hughes Gen 5 modem and now allows us to receive and place cell phone calls within and in the vicinity of our home. (btw we did try a Wilson Electronics cell booster outside our home but it could not pick up the closest Verizon tower which is 20 miles away.). While we still mostly rely on our AT&T land line for phone calls (the local AT&T land line is not able to support DSL), as we try and minimize Hughes data use for completing cell calls, it is great to be able to look at the caller ID and answer our cell phones when we want to, and actually be able to speak with the caller. The Gen 4 speeds were not sufficient to allow the Samsung Verizon network extender to work properly. With Gen 5 we are finally no longer living in the extreme boondocks. Is it also my imagination or does Gen 5 seem to work better than Gen 4 during thunder storms when clouds are really thick?
So for my first month experience with Gen 5, I would like to award 5 stars to Hughes Customer Service, 5 stars to the Installer, and especially 5 stars to the reliability and speed of the Gen 5.
PS: I just hope they limit the number of subscribers they sign up for Gen 5, so as not to degrade the overall speed and reliability for all users, as seemed to be the case with the Gen 4, where as I understand it, way too many users were causing the whole Gen 4 experience to degrade.
I have no doubt that there will eventually be enough people on the Echostar 19 satellite that it will cause a certain level of congestion and speed dips during peak usage periods, but I'm sure it will be a considerable time before that happens, and when it does, I also have a feeling that it won't be quite as impactful as it was getting on the Echostar 17 with Gen4. The ES19 has over double the capacity of the ES17, too, so that will surely help.
Gen5 is most definitely a step up, that's for sure.
And that Verizon network extender you mentioned...pretty nifty.
I have no doubt that there will eventually be enough people on the Echostar 19 satellite that it will cause a certain level of congestion and speed dips during peak usage periods, but I'm sure it will be a considerable time before that happens, and when it does, I also have a feeling that it won't be quite as impactful as it was getting on the Echostar 17 with Gen4. The ES19 has over double the capacity of the ES17, too, so that will surely help.
Gen5 is most definitely a step up, that's for sure.
And that Verizon network extender you mentioned...pretty nifty.
One full month connected to Gen 5! I am overall very pleased although I am using my higher speed data allowance at about 10 times the rate I was before, even though we are NOT downloading videos etc. In spite of that, the performance even after all daytime and nightime high speed data was used up by about day 18 of my month, remained satisfactory with 3mbs download speeds and close to that in upload speeds. I am also pleased with the coverage of the built in Wifi in the HN Gen 5 modem, as signal reaches to the other end of our home, unlike the Netgear wifi that I was using with the Gen 4 modem.
I did call customer service on my data usage and the very helpful support person was able to tell me all the specific devices that were connected to my HN wifi modem and was able to list them by each of the 3 iPhones, the dell PC, the android device, the Verizon extender, etc. He further was able to tell me that one of the iPhones had used over 1GB of data in the last few hours--nothing like having kids home for the Independence Day holiday!. He also told me that the Verizon (made by Samsung) Range Extender had used about 10GB of data since the modem was last powered on. (which I think was one month ago when the Gen 5 modem was installed--but maybe we had a blip of a power outage about 3 weeks ago during a storm--at least enough for a couple of my clocks to be flashing 12:00-but don't know if that was enough to repower the HN modem or not. In spite of this high data usage by the Verizon Range Extender, it is remaining connected, as it allows us to use our cell phones near and within our home, rather than having to drive 7 miles to get cell signal. Even the throttled back Gen 5 data speeds at the end of the month were still good enough to permit the Verizon Range Extender to work reasonably well--a little bit more garbling compared to earlier in the month--but it so much better than the Gen 4 era, when even when we had our full data allowance the Range Extender was basically useless.
It appears that Hughes is still adding features to their wifi modem--I told the customer service person that the ability for me to check on which device was using a disproportionate amount of data would be very useful (so I know which kid to blame-I am not serious--we don't see them enough as they both live a long ways from here and we wish they could come home more often). If they can then further make information on apps or web sites, by connected device, that are the largest data burners I think it would keep a lot of customers from ''blaming'' Hughes rather than understanding that certain social media web sites really use up a lot of data.
So I hope HN adds such data monitoring and analysis capabilities for subscribers that log in to to their accounts sooner rather than later. I think it would really cut back on customer service calls relating to data usage.
I did end up disconnecting my Directv from the HN wifi, as that seems to use a lot of data even when no 'on demand' movies were watched during the month. It appears that all of the Guides and Program Search features of Directv which normally download (slowly) from the directv sattelite, switch over to using the Wifi network for all the updates, when a wifi connection is present. I keep my PC network setting set to the Metered position, I have my android set to 'do not auto play video content' such as from news websites, but the Directv box cannot be controlled that way. So I simply reset the Directv Menu Settings to disconnect from the wifi.
so far 2 weeks and very reliable, even in a bad t-storm yesterday, I'm getting close to 49.x MPS - not bad, 2 take away's for me so far
1) the ATT app and phone they provide the installers are thje leakest link in what would have been an uneventful install. 45 mins waiting and his and my frustraiton due to his phone, provided by AT&T and the app required to fininsh the install keep rebooting and freezing up, so bad that once he was done, he tore out ASAP without giving me any info in the wirelss administiion interface, I had to call and get the ADMIN password.
2) the 5G channel has some distance issues and very choppy video, I switched all my devies to the 2G channel, and no issues, the WI-FI distance on that channel is outstanding.
Glad to hear you're enjoying your HughesNet service, Carmen!
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2Ghz does have a greater wifi range than 5Ghz, but is slower. This Netgear article explains the differences between the two pretty well:
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The primary differences between the two frequencies are the range (coverage) and bandwidth (speed) that the bands provide. The 2.4 GHz band provides coverage at a longer range but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds.
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The range is lower in the 5 GHz band because higher frequencies cannot penetrate solid objects, such as walls and floors. However, higher frequencies allow data to be transmitted faster than lower frequencies, so the 5 GHz band allows you to upload and download files faster.
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Your WiFi connection on a particular frequency band can also be faster or slower because of interference from other devices. Many WiFi-enabled technologies and other household devices use the 2.4 GHz band, including microwaves and garage door openers. When multiple devices attempt to use the same radio space, overcrowding occurs. The 5 GHz band tends to have less overcrowding than the 2.4GHz band because fewer devices use it and because it has 23 channels for devices to use, while the 2.4GHz band has only 11 channels. The number of channels that are available to you depends on the regulatory domain. If you’re experiencing a lot of interference from other devices, consider using the 5 GHz band.
I entered my address and got an error message too, so I called and spoke with a representative today. I live in SW Michigan and was told that Gen 5 isn't available in my area yet. I should call back in a month or maybe 2. Not exactly the answer I was looking for. I can't believe the satellite still isn't ready yet.
It is ready, but they are giving priority to those that are on Spaceway3(gen3) over Jupiter 1(Gen4) users. Once they have a majority of the Spaceway3 users on Jupiter II, they will start letting Jupiter 1 users update to Jupiter II or Gen5 style plans I assume.
It honestly makes sense why they are doing it this way, seeing as Jupiter 2 is more or less a Spaceway3 replacement due to age and the very limited capacity of the older bird.
I received a notification that I can upgrade to Gen5. We currently have the 9000 system. We did not upgrade to Gen4. If I upgrade, what equipment do I have to buy, or lease, and is there an installation charge? I tried to find out online but it kept saying there was an error with my zip code, 37370.
I received a notification that I can upgrade to Gen5. We currently have the 9000 system. We did not upgrade to Gen4. If I upgrade, what equipment do I have to buy, or lease, and is there an installation charge? I tried to find out online but it kept saying there was an error with my zip code, 37370.
Thanks!
Not sure about the dish, as I'm not familiar with the 9000 system, so I don't know if it's the same as used with Gen5. It will most definitely require a new modem, though. As for whether there are installation or activation charges, your best bet would be to call the number listed on the Hughesnet site to find out what they have to offer and what it will cost.
You'll get a new radio and modem, and a repoint to the Gen5 satellite, which is just a couple of degrees west of where your dish is pointed now. The dish and its mount should be OK as is, but the Technician will change out the arm in front to be compatible with the new radio.
If you're on SpaceWay now, you're going to love Gen5.
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Hello TallCR,
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We'd like to help you resolve any concerns you may have, but in order to do so will need a more direct way to work with you. To expedite this, please create a new thread for yourself in the appropriate category and detail what you need assistance with.
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Thank you,
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Amanda
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