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I want out of this service!!!

New Member

I want out of this service!!!

After the first month with great speed and a gift of unlimited data. We burn our data in 2 days!!!! 50$ for 2 days??? We use 6 G on our cell plan and can make it 26-28 days. I want to cancel my service after one month!!! I feel ripped off. I feel scammed! Bait in switched after the first month! Help!!
5 REPLIES
Instructor

Re: I want out of this service!!!

To cancel you need to call 866-347-3292.  Be aware that cancellation fees may apply.

http://legal.hughesnet.com/ServiceTermsAndConditions-between-09-01-14-and-03-10-17.cfm

New Member

Re: I want out of this service!!!

My mom was also wanting to cancel and was told it would cost her 200.00 Where is the contract? She never signed anything. What good is 80.00 a month if you can't even get on the internet at all????

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Assistant Professor

Re: I want out of this service!!!

When you sign up for service, you will be notified of your contract in one of two ways at a minimum.  When you call, the sales agent goes over a brief summary of the contract, including cancelation costs, and agents make disclaimers depending on previous answers the customer gave them.  If the customer provides a valid email address during the sales call, they will get an email from Hughesnet that contains a link to the contract in full.

If you sign up online, you are required to submit an email address, and you are told point blank about the contract at several points in the sign up process.

The last time I had a terminal go through its activation, it actually brought up contractual information before it would allow me to go online.  The moment that the terminal sees you select "Accept" is the moment you agree in full to the contract.

If you would like to view your mothers contractual terms and conditions, then you will find everything at http://legal.hughesnet.com

Associate Professor

Re: I want out of this service!!!

@C0RR0SIVE

@bucholtzsally

 

In addition, regarding the sales call, I believe it is asked if you agree to the terms read by agent.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: I want out of this service!!!

first month 20 gb no prob, (it is only me), 2nd month 20 gb last 3 wks so upped to 30gb....3rd month 30gb lasted 6 days.....biggest scam on the planel and only internet service available where I live.....they blame "vampires" I blame greed