Forum Discussion
Throttle Speeds Recently Dropped
Beam 42 dropped its throttle speed at noon on 1/20 MST to 30 KBPS and it’s not been over 50 kbps since. (Or at least MY connection to Hughes on 42 went totally south then.) I personally offered 56 kbp...
sepmeier,
Thank you very much for the updated tests! I'm going to go ahead and escalate this up to our engineering team to see if they have any fixes that they can find. I'll keep you updated with the findings! In case a call needs to be made, please send me your phone number and the best time to reach you at this link!
Thanks,
Remy
I’m now continuing tests via lan port do the results on that link will continue to update Most recent download is 185.69 kbps. Upload was 73 kbps. Kb! Not Mb. I can’t attach screen shots but the file should reflect this. Thanks for your help. This has to be addressed - obviously.
- 85.69 kbps now. 1.3mbps upload. Plan still active for High Speed!
- :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 2255.56 kbps or 2.3 Mbps Download Speed Test Size:: 1.9 MB or 1925 kB or 1970976 bytes Download Binary File Transfer Speed:: 282 kB/s Upload Connection Speed:: 2562 kbps or 2.6 Mbps Upload Speed Test Size:: 2 MB or 2048 kB or 2097152 bytes Upload Binary File Transfer Speed:: 320 kB/s Timed:: Download: 6.991 seconds | Upload: 6.55 seconds Tested At:: https://TestMy.net Test Time:: 2021-02-04 09:30:21 Local Time Client Location:: Meeker, CO US https://testmy.net/city/meeker_co Target:: Dallas, TX https://testmy.net/multithread Validation:: https://testmy.net/db/YDQWWkfHn.daHTS_fJu Client Stats:: https://testmy.net/quickstats/DCPOWER https://testmy.net/compID/6002743522700
sepmeier,
Thank you for the additional speed tests! I'll have these noted and passed along!
Thanks,
Remy
- Thanks, Remy. I’m still on the high speed plan - just to confirm these aren’t throttled speeds. Yet. We will be out of high speed by tomorrow. Also, the sat modem appeared to receive an extended inquiry or software update last night around 10pm MST ... just FYI.
Remy / here's the 24 hours sub e yesterday's tests. And I've noticed Something odd that might explain the low speeds while the high-speed plan is still in effect - I look at my modem's homepage and I've noticed the whole time that we've been doing these tests I have a diagnostic code of five, web acceleration disabled. There's no amber or red lights and everything else says it's working at high-speed but the diagnostic code says otherwise.
https://testmy.net/quickstats/DCPOWER?hostQ=hughes_network_syste
- Remy, We ran out of high speed plan and tokens today and the throttle is in effect - and it appears the software download that came in the other night has worked. We’re getting the usual 1-3mbps instead of the dial up speeds that started this thread. Whatever you guys did, thanks. 😉
sepmeier,
That's great to hear! I'm glad the throttled speeds seem to be adequate. Did you receive a call from our engineering team?
Thanks,
Remy
- Remy, I didn’t get a call - I just noted a satellite down line load of software last week and when the high speed plan and tokens ran out the throttle was back to the levels it always had been - slow, but usable for Edgenuity school, and not the 30kbps we had been plagued with. Test my dot net shows about 300kbps - the other Speedtest sites show about 3mbps - I’m pretty sure your site is more accurate with regards to TCP speeds whereas the others are UDP based, which eliminates the round trip packet ack choke. At any rate - we can use the service again - which with the covid online situation with the school is the most important thing. Having to drive an hour to poach the WiFi at the library wasn’t a cutting it 🤣 Thanks again for your attention to this. Bill
sepmeier,
Of course! I'll have your account and case continued to be monitored, please let us know if you have any more issues!
Thanks,
Remy
