Forum Discussion
2.1.1 Unable to communicate with Outdoor Unit
I was seeing dropped packets / dropouts recently, and after rebooting the HW2000W this morning it would not connect to the outdoor unit with the above message. I rebooted many times, and eventually it connected, but it is still giving dropped packets and dropping out, so I figured I should send this message off while I could.
I have been getting a lot of 11.2.5, 11.3.1, 12.1.9
11.2.5 Outroute has lost lock
11.3.1 FLL is not locked
12.1.9 Transmission error rate is high
Here is an image after I reconnected:
Here is a graph I made based on some columns in the log file for the last 24 hours:
The purple line dropping below 0 represent % of packets dropped, and the blue line is the SQF -- it took about a hour to get the a reboot that would connect this morning. Is the thing on the dish going bad, or a problem with the cable causing the problem? The weather over Gateway 6 CHY looks clear, but there was rain there yesterday.
Anyone with a dying outdoor unit in the past know if this is what it looks like? It appears to have remained up for the last 30 minutes while typing this.
Right, the code history also indicated issues with the cable so I've instructed the tech to replace it and anything else as needed to ensure a stable connection.
-Liz
Hello MrBuster,
Thanks for bringing this to our attention. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering.
Your dispatch is currently scheduled for our earliest available slot: Thursday, Oct 1, 2020 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Liz
Thank you
I forgot to mention, when I was getting the 2.1.1 error, the Built-in Self Test showed passed for all except 'Cable Connectivity' which failed. Since it started up after a reboot correctly without the 2.1.1 error, the test is showing passed for everything and other than that group of errors in the hour after starting, it has been working this morning.
The cable looks good, as far as I can see -- could a loose connection up on the dish cause this? The messages from the modem made me think it was a cable problem or an issue with the thing on the dish.
Right, the code history also indicated issues with the cable so I've instructed the tech to replace it and anything else as needed to ensure a stable connection.
-Liz
