7000 Dowload Allowance Zone Problem Again.........

[nightmaster]

I am having the same HN7000S Free Download Period not working problem that I had last September. I've had this problem for a week now. If I set something up to download between 2am and 7am it is still eating up my daily download allowance. I've been a loyal customer for about 19 years or so. Louis Howard

[Liz]

Hi Louis,

Welcome back and thank you for providing these details. I've escalated your case to the same engineer who helped us out last fall with the same issue. Once I have any news to share or additional questions, I'll post back. 

Your cooperation, patience, and understanding are much appreciated.

[nightmaster]

Thank you Liz!

[Liz]

You're welcome, Louis!

[Liz · Accepted solution]

Good morning Louis,

Our engineers have addressed this so your Free Download Zone should be working again. Please let me know if you require additional assistance.

[nightmaster]

Thank you so much Liz! You are a splendid asset to Hughesnet customers!

Louis

[Liz]

Thank you Louis, I'm glad to have helped. 🙂