Forum Discussion

cybo54's avatar
cybo54
Junior
8 years ago

Any Known Gateway Issues In ELP TX? Frequently Loosing Association

Is there any known current issues with the El Paso TX gateway? We're on beam 49 gateway 11   Seems like this is our issue, we keep loosing association with the gateway.  This keeps happening numero...
Association
ELP TX
Gateway
Performance
  • cybo54's avatar
    cybo54
    8 years ago

    Yes Liz, all weekend no problems (!?!), yet all week previously until you put in the fix schedule it was like clockwork and constant.
    But he could still see major issues when he got here, and he was a new to Hughes installer (from DTV) having only been doing Hughes for 5 months or so he said.

     

    We had power outages a few times early this morning and today, so I lost all the hourly history, but so far I think it's looking good!
    I've seen a few (maybe 1-3) red X's in uplink hourly history though, but I assume a random one here or there is always going to be normal, but there hasn't been any issues or solid rows of X's like before.

     

    Will give another update in few days, thanks again Liz!

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

Sunlight wont affect the signal, only high frequency radio waves would.

cybo54's avatar
cybo54
Junior
8 years ago
C0RR0SIVE wrote:

Sunlight wont affect the signal, only high frequency radio waves would.

Thanks!  I wasn't sure and that's the only thing that changed on our end while everything magically worked over the weekend.

 

I did read heat from the sun can cause LBN related issues, so maybe if not the glare directly interfering the heat from the glare itself maybe making some part of the setup get too hot that was already partially going bad.

 

* I did just notice two more entries added into the state code logs, so maybe it just hasn't had time to build up and start causing problems again.

Both trasmit/receive related - 11.3.1 + 12.3.1 (along with now 3.5% total of 12.1.9)

 

I guess the uplink errors speak for themselves - thanks for getting this fixed Liz!

 

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    Heat can affect the transmitter, but it would have to be an incredibly hot day with no wind at all for the thing to overheat... They did design the out door equipment to work on a typical day in the harshest of environments, from Alaskan cold, to the deserts in the south-west.

  • cybo54's avatar
    cybo54
    Junior
    8 years ago

    OK, installer has come and gone Liz, thanks!

     

    He only changed out the radio.  He said he could tell immediately when he got here uplink was bad, and when he looked at the radio he said it was old model and looked to be refurbished with dirty/old lens cover too so that could have been adding to whatever else was wrong with it internally.   I showed him your post about also replacing the modem, but he said they have to pay for that if the other isn't bad, so he didn't want to replace it even though I showed him that.  So if issues persist it could be that still, and it's on them haha!

     

    He said no uplink issue once the brand new radio was installed, and it was a newer model and brand new unit.

     

    Moving the car back into place  :smileywink:

     

    Will update in day or two and hopefully let you know all is well!  Thanks again for your time to help get this resolved!

  • cybo54's avatar
    cybo54
    Junior
    8 years ago
    C0RR0SIVE wrote:

    Heat can affect the transmitter, but it would have to be an incredibly hot day with no wind at all for the thing to overheat... They did design the out door equipment to work on a typical day in the harshest of environments, from Alaskan cold, to the deserts in the south-west.

    Thanks for the info, I assumed they were probably designed to work in extreme heat and cold.  I think maybe if that was the sole issue it was just bad radio internals with the old feedhorn cover not helping things either.

     

    Hopefully the radio was the only cause of the issue!