Forum Discussion

cybo54's avatar
cybo54
Junior
8 years ago

Any Known Gateway Issues In ELP TX? Frequently Loosing Association

Is there any known current issues with the El Paso TX gateway? We're on beam 49 gateway 11   Seems like this is our issue, we keep loosing association with the gateway.  This keeps happening numero...
Association
ELP TX
Gateway
Performance
  • cybo54's avatar
    cybo54
    8 years ago

    Yes Liz, all weekend no problems (!?!), yet all week previously until you put in the fix schedule it was like clockwork and constant.
    But he could still see major issues when he got here, and he was a new to Hughes installer (from DTV) having only been doing Hughes for 5 months or so he said.

     

    We had power outages a few times early this morning and today, so I lost all the hourly history, but so far I think it's looking good!
    I've seen a few (maybe 1-3) red X's in uplink hourly history though, but I assume a random one here or there is always going to be normal, but there hasn't been any issues or solid rows of X's like before.

     

    Will give another update in few days, thanks again Liz!

cybo54's avatar
cybo54
Junior

Waiting on the installer now.  Still no issues, and only those two things mentioned previously in the state code pages, big change from the 25-30 noted items before.

 

We wondered if sun glare could possibly be the cause of some of these issues?  Since Friday one of our vehicles is moved from it's previous usual location which could be glaring directly onto the dish during daytime hours and it made me wonder if maybe sun glare could have any effect on connection reliability?  I plan to test this after they redo everything today, by putting the car back and seeing if same issues pop up in next few days.

Liz's avatar
Liz
Moderator
8 years ago

Hi cybo54,

 

Thanks for all your updates! I'm glad we at least switched out the radio for you and that you were having no issues even before the site visit. I hope to hear nothing but good news in your next update. :)

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Good, glad to hear it, cybo54! :D

     

  • cybo54's avatar
    cybo54
    Junior
    8 years ago

    Yes Liz, all weekend no problems (!?!), yet all week previously until you put in the fix schedule it was like clockwork and constant.
    But he could still see major issues when he got here, and he was a new to Hughes installer (from DTV) having only been doing Hughes for 5 months or so he said.

     

    We had power outages a few times early this morning and today, so I lost all the hourly history, but so far I think it's looking good!
    I've seen a few (maybe 1-3) red X's in uplink hourly history though, but I assume a random one here or there is always going to be normal, but there hasn't been any issues or solid rows of X's like before.

     

    Will give another update in few days, thanks again Liz!

  • cybo54's avatar
    cybo54
    Junior
    8 years ago

    Hi Liz,

     

    I meant to come back sooner and give a final update, but forgot.  Anyway, here's a final update and we can close this thread now if you want, thanks! :)

     

    Final update is - no problems, and everything has been working properly since the tech came out!  Thanks again for getting him out here quickly, this issue is solved!

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    Yay thanks, cybo54!