Can't see Usage Data in Usage Details on App or Browser Again

[cmb366]

The same issue I had in June is happening again.  Up to 9/30/2024 I have the hughes.net app on my phone to daily monitor my usage of Regular Plan data and the Bonus Zone.  On 10/1/2024 it went to 100GB and 50GB and has not moved.  It is also the same when I log into my account using the browser.  I need to be able to track usage throughout the month.  Please fix the Usage monitor on my account.  Thank you.

[Remy]

cmb366,

Thank you for reaching out! We're sorry to hear that the usage meter seems to be having issues again. I'll have this looked into for you, and we'll reach out as soon as we receive additional information, or have any questions.

Thanks,

Remy

[cmb366]

Remy,

Any update on this.  It still isn't working in either my browser or the hughes.net app.  Thank you.

[Remy]

cmb366,

Thanks for following up! Our engineering team is still working to locate a resolution. It seems there's a disconnect between where data is tracked, and how it connects to the website. This shouldn't impact your ability to use the service, and data is being tracked correctly in the background. We will continue to update you when we receive more information on our end!

Thanks,

Remy

[Remy]

cmb366,

Thank you for your patience! We appreciate your reporting regarding the issue you've been experiencing. Our engineers have located the bug causing this problem, and are actively working with our data center to resolve it!

Thanks,

Remy