Forum Discussion
Cannot Connect To Internet
Today, 25 March, at 2:30 PM (4:30 PM, Eastern time), I powered on the modem. After the normal boot process I was unable to connect to the internet. It showed that the local area network WiFi signal i...
Thanks all. And just to close the thread, I went up to the cabin this morning and access to the internet had returned. So, it was just an update afterall.
Cheers,
Depending on what modem you have it may very well be updating, though it's a little hard to tell which modem you have, as Gen5 has only been out since March of last year, so if it's a modem that you purchased three years ago it's not a Gen5 modem.
The HT2000W modem, which is the Gen5 modem, has recently had a significant update that can take a while to complete. The HT1100, which is probably what you have, may very well have had an update, as well.
Thank you for the info and advice. My modem is the an HT2000W. I forgot that I had upgraded the modem last year when I ordered the phone service. I'll be going back up this morning and will see whether it's completed its upgrade.
Thanks,
