Forum Discussion
Community notification emails have stopped.
The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no e...
Good morning folks,
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Thanks Gabe!
I'm just making sure I get everything straight, please correct me if I'm wrong:
-All test e-mails sent directly from the HN account to your MSN account arrived immediately except for last night's which came the next morning.
-7 community notification emails arrived in the HN account, but only 3 successfully forwarded to MSN.
-The first successful forward had a 15 min delay, but the other 2 were immediately.
-No bounce or emails indicating an error for the 4 notification emails that failed to forward to MSN.
Thanks,
Liz
That's all correct.
For some reason, the only time I get a failure notification is when it's a direct email to my MSN, and then only when it actually fails outright, and when that happens it's nearly always right after I try to send it that I get the failure note. This is why I figured the ones from last night might actually still make it, which they eventually did. There are never any failure notifications from the forwards that don't make it.
Some notifications are now coming through, though not all.
Notifications are still not working for me. Last one I got was Dec 15.
Good morning folks,
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
OK thanks for the confirmation. Maybe failed forwards don't trigger error emails, but hopefully our e-mail admins can see something more on their end. I'll let them know about this as well as the persistent incorrect inbox indicator.
-Liz
Hi Gabe,
Thank you for letting me know. The e-mail admins confirmed that MSN is blocking e-mails from your IP at the moment and they've reached out to them to address this. I'll keep you posted.
-Liz
Gotcha. I met with some of the e-mail folks today for our now weekly check-in. Simply put, forwarded e-mail take a different path than direct e-mail and thus would refer to a different IP address.
They're still working on this block, so I'll keep you posted.
-Liz
Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins.
-Liz
Hi Gabe
I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this:
Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions.
Hope you are well
Amanda
:o
Well that's good! We're having a meeting today that touches on this topic, so I expect an update on what happened.
-Liz
OK, good to know, thanks maratsade! I'm looking forward to the call with all the involved teams to understand why this keeps happening. I'll keep you posted.
-Liz
I don't think you have the key in Win 7. Here's what it looks like:
have no idea what that spells in machine language
If it breaks the Community Notification emails, I will take the blame
kitnbob wrote:But thats what you posted all along Win + .
I did, as that's how "Win AND period" is written out when giving key instructions. When the plus sign is one that needs to be pressed, it's normally in parentheses, like 'Win + (+)', meaning 'Win AND the plus sign', which brings up the magnifier.
I should have spelled it out in the first place. My apologies.
Good morning Gabe,
I have some requests from the e-mail admins regarding the forwarding issue and the notification issue:
About forwarding, can you please e-mail me the full header of the first forwarded email that was successfully was received but was 15 min late? The header might not fit in PM so you can paste it into email or even forward the email itself to us at communitysupport@hughes.com.
For the notification issue, for troubleshooting purposes, is it OK for the e-mail admins to mark everything in the inbox as read?
-Liz
Liz wrote:About forwarding, can you please e-mail me the full header of the first forwarded email that was successfully was received but was 15 min late? The header might not fit in PM so you can paste it into email or even forward the email itself to us at communitysupport@hughes.com.
I no longer had it at my hughes.net address, as I've been deleting emails there for the purpose of both trying to make it easier to keep things straight regarding all of this and in an attempt to fix the Inbox indicator issue, so I had to forward it from my MSN mail. I hope that's okay, though this may be what you wanted. It sounds like they want to be able to see the past emails for troubleshooting purposes, so I'll stop deleting them from my hughes.net webmail.
Liz wrote:For the notification issue, for troubleshooting purposes, is it OK for the e-mail admins to mark everything in the inbox as read?
Yes, this is fine.
OK great! Once you're able to get a copy of a delayed forward (if it happens again) please send it my way.
I'll let the admins know they can mark your emails as read.
Thank you!
-Liz
Liz wrote:OK great! Once you're able to get a copy of a delayed forward (if it happens again) please send it my way.
So, for the sake of clarity, what I just sent was what you needed, and if it happens, resend the new one, and in the same way?
Or, do you need me to forward it from hughes.net itself and not from MSN?
Ah, I see your email. The e-mail admins would like the header for the email. You may have to check in the email properties or expand something at the top of the email to view the full header. They're more interested in the info in the headers than the body of the email, so doesn't matter from where you send it. I hope that made sense.
-Liz
Good morning Gabe,
Thank you, I received it, this should do it.
-Liz
