The last Community notification email I received was at 5:40PM EST yesterday. Since then, there have been many replies and such that have prompted notifications within the Community itself, but no email notifications to accompany them.
I've reset the Community email notification settings, but that didn't make any difference.
Solved! Go to Solution.
Good morning folks,
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
Your cooperation, patience, and understanding are much appreciated.
Thanks for letting us know. Let me look into this again for you, hopefully we can get this resolve quickly since we've done it before.
Thank you. And I do realize that it's late Friday afternoon, so I know it likely won't be until at least Monday. But I'm patient. 🙂
We're working on this. On the forum side they're seeing the same thing that happened last time, so I'm getting our e-mail admins to do the same voodoo they did to fix it. Trying to get an explanation for why/how this is happening in the first place...
I'm going with Gremlins, though I always go with Gremlins. 🤣
I appreciate both your and their help.
We're almost there! ~Something~ on the e-mail side triggered the community side into adding you and maratsade on their bounce list. At this point they're working on taking you off the list since whatever it was that happened on the e-mail side passed. You should start getting notification e-mails again once this last step is complete.
I appreciate your patience!
"Something~ on the e-mail side triggered the community side into adding you and maratsade on their bounce list."
Oh, no, the email side is on to me!
We're almost there! ~Something~ on the e-mail side triggered the community side into adding you and maratsade on their bounce list.
Well then! Hmph!
I bet the email system is getting back at me for mentioning Gmail and Outlook a few times lately! 😂😂😂
Thanks for the update. 🙂
Hahaha, you're welcome!
Good morning Gabe,
This should be fixed now, please let me know if those e-mails are coming through again.