Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no email notifications to accompany them.  

 

I've reset the Community email notification settings, but that didn't make any difference.  

 

Thanks.

Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

     

    If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Gabe,

     

    Thanks for letting us know. Let me look into this again for you, hopefully we can get this resolve quickly since we've done it before.

     

    -Liz

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      Thank you.  And I do realize that it's late Friday afternoon, so I know it likely won't be until at least Monday.  But I'm patient.   ðŸ™‚

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        Hi Gabe!

        We're working on this. On the forum side they're seeing the same thing that happened last time, so I'm getting our e-mail admins to do the same voodoo they did to fix it. Trying to get an explanation for why/how this is happening in the first place...

         

        -Liz