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Community notification emails have stopped.

GabeU
Distinguished Professor IV

Community notification emails have stopped.

The last Community notification email I received was at 5:40PM EST yesterday.  Since then, there have been many replies and such that have prompted notifications within the Community itself, but no email notifications to accompany them.  

 

I've reset the Community email notification settings, but that didn't make any difference.  

 

Thanks.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
1 ACCEPTED SOLUTION

Accepted Solutions
Liz
Moderator
Moderator

Re: Community notification emails have stopped.

Good morning folks,

 

Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.

 

If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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99 REPLIES 99
Liz
Moderator
Moderator

Re: Community notification emails have stopped.

Hi Gabe,

 

Thanks for letting us know. Let me look into this again for you, hopefully we can get this resolve quickly since we've done it before.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

GabeU
Distinguished Professor IV

Re: Community notification emails have stopped.

Thank you.  And I do realize that it's late Friday afternoon, so I know it likely won't be until at least Monday.  But I'm patient.   🙂


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Community notification emails have stopped.

Hi Gabe!

We're working on this. On the forum side they're seeing the same thing that happened last time, so I'm getting our e-mail admins to do the same voodoo they did to fix it. Trying to get an explanation for why/how this is happening in the first place...

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

GabeU
Distinguished Professor IV

Re: Community notification emails have stopped.

@Liz 

 

I'm going with Gremlins, though I always go with Gremlins.  🤣

 

I appreciate both your and their help.  Smiley Happy  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Community notification emails have stopped.

Hi Gabe,

 

We're almost there! ~Something~ on the e-mail side triggered the community side into adding you and maratsade on their bounce list. At this point they're working on taking you off the list since whatever it was that happened on the e-mail side passed. You should start getting notification e-mails again once this last step is complete.

 

I appreciate your patience!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

maratsade
Distinguished Professor IV

Re: Community notification emails have stopped.

"Something~ on the e-mail side triggered the community side into adding you and maratsade on their bounce list."

 

Oh, no, the email side is on to me! 

GabeU
Distinguished Professor IV

Re: Community notification emails have stopped.


@Liz wrote:

Hi Gabe,

We're almost there! ~Something~ on the e-mail side triggered the community side into adding you and maratsade on their bounce list.  


Well then!  Hmph!

 

Capture.PNG

 

I bet the email system is getting back at me for mentioning Gmail and Outlook a few times lately!  😂😂😂

 

Thanks for the update.  🙂


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Community notification emails have stopped.

Hahaha, you're welcome!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: Community notification emails have stopped.

Good morning Gabe,

 

This should be fixed now, please let me know if those e-mails are coming through again.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.