Forum Discussion

Jordan567's avatar
Jordan567
New Poster
5 years ago

Connectivity issues

Have been having issues not being able to connect to internet. Getting code 30.1.1. Whenever I try to connect my phone to wifi it shows connected but no internet. When I connect my PS4 for streaming t...
Performance
  • Remy's avatar
    Remy
    5 years ago

    Jordan,

     

    I see it's your first post here. Welcome to the Community! I was able to get your account pulled up and take a look into the issues you've been experiencing, as well as the State Codes you gave. From what I was able to look into, it seems your dish is out of alignment, which would be causing the errors you've been encountering, as well as the slow speeds. I went ahead and set up a technician for you to come realign the dish, and waived the associated fees. The tech will be arriving at our earliest available date, Monday, Aug 17, 2020 between 08:00 AM-11:00 AM. The technician will call beforehand, and if needed, you can take that time to reschedule. Please let us know how the visit goes!

     

    Thanks,

    Remy

Jordan567's avatar
Jordan567
New Poster
That seems to have resolved the original issue, but now I'm getting 23.1.4. That just cleared a few minutes ago, and the system status page looked good. But still no connection. Ran the connectivity test and it says "unable to resolve gateway" and "you do not have connectivity to the gateway". Go back the the system status page and see 12.1.9. Looks like it is trying to reconnect to the gateway at this point..
Remy's avatar
Remy
Moderator
5 years ago

Jordan,

 

I see it's your first post here. Welcome to the Community! I was able to get your account pulled up and take a look into the issues you've been experiencing, as well as the State Codes you gave. From what I was able to look into, it seems your dish is out of alignment, which would be causing the errors you've been encountering, as well as the slow speeds. I went ahead and set up a technician for you to come realign the dish, and waived the associated fees. The tech will be arriving at our earliest available date, Monday, Aug 17, 2020 between 08:00 AM-11:00 AM. The technician will call beforehand, and if needed, you can take that time to reschedule. Please let us know how the visit goes!

 

Thanks,

Remy