Forum Discussion
Constant buffering on Youtube
For the last 2 weeks I have had a hard time when trying to watch a Youtube video. Some buffering before 8 am, which has never occurred before. At night the problem is much worse. Sometimes the v...
Thank you for this information, I'm sending you a replacement HT2000w, it should arrive in the next few days. Please let me know if you're still having intermittent connectivity with your wifi network.
Your cooperation, patience, and understanding are much appreciated.
I don't see any bad weather near Midland, TX, which is where your gateway is, so it's doubtful that your packet loss was related to such, and if you had bad weather at your location I'm sure you would have mentioned it.
More than likely the reps will want to run some diagnostics on your equipment, but the modem must be powered in order for them to do that. Unless it's in an enclosed area, a hot area, or it doesn't have sufficient space around it, I highly doubt leaving it on tomorrow so they can do that will be a problem. Unless it was in one or more of those conditions, that the other modem got too hot was a fluke related to that modem.
The buffering issue may or may not be related to your packet loss issue, but it's important to make sure everything is in working order. I'll tag the reps so that they'll be sure to see this.
Thank you Gabe for your reply. The modem is out in the open where the installer placed it. I will leave it on all day as you suggested.
Just an update, this morning I lost my internet connection for a few minutes. When it came back I got on the Hughesnet System Control Center and ran the connectivity test again. It now shows 0 packet loss and it says I have a good connection to the internet.
Sorry for the constant updates. I was watching a YouTube video and it started buffering so I ran the connectivity test again. 20 % packet loss and it says I have limited connectivity to the gateway.
Hi rustythecur,
No, thank you for the constant updates, good to keep us informed about your experiences. I can use this info to escalate to engineering. First I do have some questions: Does the buffering persist in the YouTube app on a mobile device/tablet? I wonder if there may be a browser plugin/extension that may be affecting how YouTube videos are delivered. The TOH website might deliver its media content differently, which might be why you were able to stream with no issues there.
