Crappy tech support for slow internet
Long story short - poor tech support that can't seem to fix my slow internet, can't get a supervisor on the phone and apparently a genius in the billing department thinks I don't have a problem despi...
Forum Discussion
There's reported degradation of one of the beams (Beam 68). If you're on Beam 68, that may be the cause of your issues, and if so, the engineers are working on figuring out the issue and fixing it.
Since you haven't had luck with the phone reps, best to wait until next week so the reps here can have a deeper look at your site and see what may be going on.
Discounts are typically not given except in rare instances of widespread issues, but that'd be up to the reps on this site to decide.
Best of luck to you; hope your concerns get addressed speedily.
