Forum Discussion
Customer with extremely poor service
Although I'm not a new customer (been with Hughesnet for about 10 years), I too have seen unacceptable latency issues and poor network performance in the evenings.
I too am using the Gen5 Modem on...
Hi Cal,
I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?
Here are my latest results from testmy:
http://testmy.net/quickstats/CGilbert
Speeds took a dive about 5PM EST and are still poor. I just finished up two quick Speedtests from HN and got .44Mbps down and 2.81 up from Dallas. The second run was to Chicago and it logged a whopping .65Mbps down and 2.58 up. Of note: Ping loops to Google are still in the 600ms range even though download performance is less than stellar.
Aedan: I read your PM from earlier and anticipate a suitable resolution.
BTW: A service tech is due at my home on Thursday 17 Aug to perform a dish repoint. Any chance I could get on a faster beam?
Beams are a function of geographical location,m not assignment.
Tweaks or changes to your individual server within the gateway are possible.
So what your're saying is that I'm stuck with sub-par performance on this Beam until/if the issues can be corrected?
Appreciate the information but it is not an answer I was hoping for.
cal.gilbert wrote:So what your're saying is that I'm stuck with sub-par performance on this Beam until/if the issues can be corrected?
Appreciate the information but it is not an answer I was hoping for.
Unfortunately, yes. Hopefully the issue will be resolved quickly, and they are definitely working on it.
Wanted to provide an update on the situation:
Technician came out and replaced the radio on my dish in an attempt to address erratic speeds on Thursday.I haven't had much of a chance to test evening streaming since but will post testmy results when I get a chance to run those tests.
I wanted to thank all who responded to my posts as everyone provided useful insight on the operations of the newer Gen5 service.
One item I noticed on the Status is that the number of control packets are astronomical when compared to my Send/Receive packets. Is that normal? I noticed this even before the Radio was swapped.
WAN InfoSatellite Receive Signal Strength 83 Data Packets Received 427974 Control Packets Received 67329883 Bursts Transmitted 372599 Packets Transmitted 161363 That is a lot, but perhaps this time it had to do with re-installation after the transciever was installed.
While it seems a lot, that is actually normal.
It's nothing unusual. I've had my modem powered up for about twenty minutes, and this is what I have so far....
Hi Cal,
I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?
Liz:
Thank you for the follow-up. It appears from my brief testing and general surfing that at least for now, the evening latency issues are definitely improved. I'll keep up periodic testing and update if needed. Fingers crossed that the network adjustments will keep performance at an acceptable level.Thanks to the responders for providing insightful information to my posts.
Wonderful to hear, cal.gilbert. Thank you for the confirmation!
REALLY?!?!?!?! What a surprize. Such a lousy internet provider.
Hi japabozaji,
Please start your own topic if you have concerns with your service you'd like us to address for you.
I'm going to lock this thread since you've confirmed we resolved your speed concerns. Feel free to start a new topic if you have other concerns with which we can help.
