For the past couple of months there has been a change in connection speed. I'm all too familiar with the reduction in speed when reaching the data cap but this is much, much slower than what is norm...
The HughesNet reps on this site can help with this. They will be back Monday and they work regular business hours, though one or two are sometimes here a bit later.
If they can't find your account based on your community username, they will request that you send them account information (such as account number or phone number associated with the account) privately.
Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
"I don't know if you got the private message or not."
Probably not. Check your Sent box. If it's not there, it never went through.
If you get the error about reaching the message limit, leave the message up on the screen and wait about 2 or 3 minutes. Then come back and click Send again. Make sure you only do one click. The system interprets more than one click, (for example a double click, something users may not even realize they're doing) as an attempt to spam the system, so it gives you an error.
If errors continue, login using a different browser and try the same procedure.
Don't know if this will be of any help but I've noticed that every night for the past 5-7 days the problem starts at 3:00AM Central Standard Time Zone (2:00AM since daylight savings time change). I don't know if there is some sort of scheduled updating or maintenance going on but it will run fine with few interruptions for a few hours without or with few red X's beside DNS Acceleration[N] and then at 3:00/2:00AM, the speed just drops and the DNS Acceleration[N] problem will start showing up again on the dashboard diagnostics. This is while we are in our Bonus Zone, still have 22.2 GB of data remaining and System Status indicates everything is running fine.
After struggling for 45 minutes to get into my account and having to refresh pages that kept getting stuck in a loading loop, I gave up on trying to get the results of a speed test.
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Indicating DNS Acceleration[N] Problem","id":"message:140896","revisionNum":2,"repliesCount":9,"author":{"__ref":"User:user:147073"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:140896"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140896"},"body@stripHtml({\"truncateLength\":200})":" For the past couple of months there has been a change in connection speed. I'm all too familiar with the reduction in speed when reaching the data cap but this is much, much slower than what is norm...","body@stringLength":"5093","rawBody":"
For the past couple of months there has been a change in connection speed. I'm all too familiar with the reduction in speed when reaching the data cap but this is much, much slower than what is normally experienced. Speaking with Tech Support they would have me believe the only problem is reduction due to FAP but the problem occurs even when in the \"Bonus Zone\" time frame.
Dashboard diagnostics, both currently and hourly, indicate an issue with DNS Acceleration[N].
The dashboard is also returning diagnostic codes.
Chatting with tech support has gone back and forth. When experiencing the problem a couple of months ago, a representative told me their diagnostic came back with and indication of Bad Alignment suggesting something was happening with the dish, cables or the modem. I was told a field tech would need to come out and replace the equipment. They were supposed to contact us the following day to set up a time to come out but the call never came. When my spouse called later that evening, we learned that a work order had never been arranged. They once again ran a diagnostic but said that there wasn't a problem indicated aside from the FAP slow down. My spouse added to our data cap and things were running smoothly for a while.
About 3 weeks ago, we had to reach out to tech support again when our service went out completely. This time there was a problem with the modem not updating and rebooting itself correctly. My spouse worked with tech support for about an hour and fixed the problem remotely.
For the past several days, we are once again experiencing problems with pronounced slow down and dashboard diagnostic indications of DNS Acceleration[N] problems. When chatting with tech support, they once again have said the problem is FAP slow down but fail to acknowledge the DNS Acceleration[N]. They've said that during the slow down I should still be receiving a download speed of 1Mbps to 3Mbps however, when I have used the dashboard speed test I've got the following return:
Yesterday I started seeing a Terminal Automated Re-Installation prompt on the dashboard.
Even after initiating re-installation, the prompt still shows up.
I'm not tech savvy but I'm also not stupid or unable to understand the limits of my data cap. I can tell a difference normal FAP slow down and abnormal FAP slow down. I also understand that if there is 25+GB remaining in the \"Bonus Zone\" that I should not be experiencing a slow down reading of 0.13Mbps. I'm not trying to be a problem customer but this is frustrating, I'm getting nowhere with tech support and I don't care for the condescending back and forth. Can anyone help me with this?
Thank you for responding. I hope someone can help. It is really frustrating.
","body@stringLength":"95","rawBody":"
Thank you for responding. I hope someone can help. It is really frustrating.
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The HughesNet reps on this site can help with this. They will be back Monday and they work regular business hours, though one or two are sometimes here a bit later.
If they can't find your account based on your community username, they will request that you send them account information (such as account number or phone number associated with the account) privately.
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The HughesNet reps on this site can help with this. They will be back Monday and they work regular business hours, though one or two are sometimes here a bit later.
If they can't find your account based on your community username, they will request that you send them account information (such as account number or phone number associated with the account) privately.
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Dashboard Indicating DNS Acceleration[N] Problem","moderationData":{"__ref":"ModerationData:moderation_data:140908"},"body":"
Mr_Mrs_Sexton,
\n
\n
Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
Thanks for reaching out! I see this is your first post! Welcome to the Community! We'd love to help look into this, but I was unable to locate the account connected to your Community profile. Please send a private message to the link provided below, with your account number or a phone number attached!
I tried several times to send a private message through the link you provided but I kept getting the following error:
I kept trying to send it and eventually got this message:
I don't know if you got the private message or not.
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\"I don't know if you got the private message or not.\"
Probably not. Check your Sent box. If it's not there, it never went through.
If you get the error about reaching the message limit, leave the message up on the screen and wait about 2 or 3 minutes. Then come back and click Send again. Make sure you only do one click. The system interprets more than one click, (for example a double click, something users may not even realize they're doing) as an attempt to spam the system, so it gives you an error.
If errors continue, login using a different browser and try the same procedure.
\"I don't know if you got the private message or not.\"
Probably not. Check your Sent box. If it's not there, it never went through.
If you get the error about reaching the message limit, leave the message up on the screen and wait about 2 or 3 minutes. Then come back and click Send again. Make sure you only do one click. The system interprets more than one click, (for example a double click, something users may not even realize they're doing) as an attempt to spam the system, so it gives you an error.
If errors continue, login using a different browser and try the same procedure.
[Edited to change content]
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Don't know if this will be of any help but I've noticed that every night for the past 5-7 days the problem starts at 3:00AM Central Standard Time Zone (2:00AM since daylight savings time change). I don't know if there is some sort of scheduled updating or maintenance going on but it will run fine with few interruptions for a few hours without or with few red X's beside DNS Acceleration[N] and then at 3:00/2:00AM, the speed just drops and the DNS Acceleration[N] problem will start showing up again on the dashboard diagnostics. This is while we are in our Bonus Zone, still have 22.2 GB of data remaining and System Status indicates everything is running fine.
After struggling for 45 minutes to get into my account and having to refresh pages that kept getting stuck in a loading loop, I gave up on trying to get the results of a speed test.
Don't know if this will be of any help but I've noticed that every night for the past 5-7 days the problem starts at 3:00AM Central Standard Time Zone (2:00AM since daylight savings time change). I don't know if there is some sort of scheduled updating or maintenance going on but it will run fine with few interruptions for a few hours without or with few red X's beside DNS Acceleration[N] and then at 3:00/2:00AM, the speed just drops and the DNS Acceleration[N] problem will start showing up again on the dashboard diagnostics. This is while we are in our Bonus Zone, still have 22.2 GB of data remaining and System Status indicates everything is running fine.
After struggling for 45 minutes to get into my account and having to refresh pages that kept getting stuck in a loading loop, I gave up on trying to get the results of a speed test.
Mr_Mrs_Sexton
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