cancel
Showing results for 
Search instead for 
Did you mean: 

Data dam broke. Help

Highlighted
Sophomore

Data dam broke. Help

First, 12+ year user of Hughes.  Upgraded to Gen4 a year or two back.  Typically, service is fine.  We have 4 possible devices to use internet, desktop, laptop, and 2 phones.  Had some problems with usage when the wife got her new Iphone, but we fixed that.  Both phones stay off wireless.  

Last month (Nov) was fine.  we have 14Gb available for typical use, and we  had 3gb left at the end of the month.  Last night, wife told me the meter showed 0 allowance left, and we were on token gb's.  So, in 3 days, we went through 14gb's, and I watched another 2gb's go out the window last night.  I shut down the modem.  Turned it on this morning, and lost another 2gb's this morning.  Down to about 12gb's on token allowance.  Shut modem off again, and now working on Verizon phone hotspot, (which is spotty at best, I am VERY rural up here)

So, I do not belive the problem is Hughes based.  Aside from the Iphone issue, we have never gone over.  I think we got something bad, file wise.  

Here is what has changed in the last few days, since before we noticed the drain.  Desktop, somehow (wife's computer) had firewall and virus protection turned off.  I turned those on last night, and did a scan.  Firewall Defender reported wanting to block a program called Amazon Music Helper.  I agreed.  

I was fiddling with the Epson Wireless Printer, as I could not print from my laptop via wireless.  I got it to start printing.  I had to fiddle with the settings.  Not sure if I could have possibly done something to start it to be a drain. (I read somewhere on here, searching for solutions, that printers can cause a problem)

I am downloading (or trying to) Glasswire to try to track usage.  I will also download maleware bytes and run that (not sure why it isn't on my computers, it usually is)

 

Again, there is no drain if the modem is shut off.  It IS on my end.  Any other advice, things to start looking at?

1 ACCEPTED SOLUTION

Accepted Solutions
Sophomore

Re: Data dam broke. Help

Thank you everyone.  All little points worth remembering.

Bout the only game the wife plays is 8 year old 'Sims', so she doesn't need anything powerful.  Nor, is she getting anything powerful.  I ordered an Asus Radeon HD6450.  2012 era card, $50.  *new*

 

Data levels holding strong.  Slaying all those PUPs took care of the problem.  Marking this thread as 'resolved'.

10 REPLIES
Sophomore

Re: Data dam broke. Help

Hopefully, have found the problem.  Malwarebytes said 3 pup files on my computer, 125 pup files on the wife's.  Cleaned em out.  Glasswire shows nothing unusual on either one now.  (I didn't get a chance to run it on her computer before the cleaning)

 

Probably should be a sticky (not MY thread)... 'Losing Data?  Clean your computer!'

 

Sorry for the panic post.

Senior Instructor

Re: Data dam broke. Help

A lot of times, those PUP (Potentially Unwanted Programs) can be rather nasty, downloading large advertisements for display in other programs, or even hijacking your browser to display more advertisements than a website author originally put up.

Glad that you ran the scan with MalwareBytes and seem to have fixed the issue!

Sophomore

Re: Data dam broke. Help

Yes, I think you are right.  Where before, the GB's were dropping like flies, the numbers seem stable now.

 

Off-topic question, if you don't mind.  Would those PUP's affect the working of a video card?  Wife has on-board graphics, and the feed has been shutting down.  Monitor is fine, but after a while (30 minutes?) the screen goes blank, and a 'no signal' box shows up.  

I thought it might just have been dirty, not cooling properly.  It WAS dirty, but I got it all cleaned up.  Fans are all working.  Connections are all fine.  It just 'gets tired' and gives up.  

Senior Instructor

Re: Data dam broke. Help

Are you sure that the machine isn't set to sleep, or turn the display off after being idle?  Does this happen while it's actually in use?

Unlikely those PUP's would cause that, most the time someone that writes such things wants the machine to be used, not to disable the machine.

What OS is on it exactly, and what model computer is it?  I assume hers is a desktop?

Sophomore

Re: Data dam broke. Help

No, it isn't going to sleep.  Shuts down while she is working on it.  

It is an older Desktop (2012) HP P-7 1387 with an I-5 processor, running Win 7

 

Two reasons I asked.  I have already ordered a descreet video card, thinking the problem was there.  Also, since I have cleared out the PUP's, it has not shut down.  That was why I was asking about them affecting a video card. 

 

Assistant Professor

Re: Data dam broke. Help


bos2420 wrote:

It is an older Desktop (2012) HP P-7 1387 with an I-5 processor, running Win 7

 

I have already ordered a descreet video card, thinking the problem was there.  


Make sure the desktop has an adequate power supply for the addition of a discrete video card.  Name brand, premanufactured desktops don't tend to install PSU's that give a lot of expansion possibilities, and video cards can be one of the most power hungry add ons.  

 

It'll probably be fine, but it would be a good idea to make sure.  Being that there are so many PSU size calculators, I won't list any here.  If you search on Google for "PSU size calculator" you can find quite a few.  Again, what desktop already has may very well be enough, but you always want to make sure.  

 

BTW, if the following is what you have, you'll probably be fine, as it says it's got a 600W PSU.  https://support.hp.com/hr-en/document/c03532948

 

Regarding the above statement, I should add that as long as it's NOT the latest and greatest video card you'll probably be fine, as the newer, more powerful ones draw a LOT of power.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Teaching Assistant

Re: Data dam broke. Help


GabeU wrote:

bos2420 wrote:

It is an older Desktop (2012) HP P-7 1387 with an I-5 processor, running Win 7

 

I have already ordered a descreet video card, thinking the problem was there.  


Make sure the desktop has an adequate power supply for the addition of a discrete video card.  Name brand, premanufactured desktops don't tend to install PSU's that give a lot of expansion possibilities, and video cards can be one of the most power hungry add ons.  

 

It'll probably be fine, but it would be a good idea to make sure.  Being that there are so many PSU size calculators, I won't list any here.  If you search on Google for "PSU size calculator" you can find quite a few.  Again, what desktop already has may very well be enough, but you always want to make sure.  

 

BTW, if the following is what you have, you'll probably be fine, as it says it's got a 600W PSU.  https://support.hp.com/hr-en/document/c03532948


Plus newer video cards require cleaner DC power than older computer PSU's supply.

Assistant Professor

Re: Data dam broke. Help


BirdDog wrote:


Plus newer video cards require cleaner DC power than older computer PSU's supply.


No doubt.  They're definitely getting more finicky as time goes on.  If I put one of the newest ones in my present setup it would probably flash a message on the screen that says, "Yeah, right!"  Smiley Tongue 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Data dam broke. Help

Thank you everyone.  All little points worth remembering.

Bout the only game the wife plays is 8 year old 'Sims', so she doesn't need anything powerful.  Nor, is she getting anything powerful.  I ordered an Asus Radeon HD6450.  2012 era card, $50.  *new*

 

Data levels holding strong.  Slaying all those PUPs took care of the problem.  Marking this thread as 'resolved'.