@Morgan36701 wrote:
Thank you. So does that mean I can't do the test till Tuesday? I see data has been added?
First, I gave you incorrect info regarding step #7. I was conflating the data collected during a modem isolation test with logged state codes, of which the latter is wiped out if you unplug the modem, but not the former. What I mean is, you don't have to leave the modem powered after you perform the modem isolation test. As long as you note the disconnect and reconnect times they can see if any data was used on their end by the times you give them. So, again, after you perform the modem isolation test, you DO NOT need to leave the modem powered if you don't want to. Sorry if I caused any confusion. It's been a long week.
Okay, back to your questions. First, the data. Amanda noted that she added data to your system. It's likely that it's in the form of tokens, so you should be able to see Token Data available on your HughesNet Usage Meter, or when you sign in at the myAccount site to view your data. On the Usage Meter it will be right under the Service Plan Data, and it says "Token Bytes Available". If you don't see any data there (on top of what you may have purchased in the past and used, if any), you should sign into the HughesNet myAccount site, click on the Usage tab, then click on "Buy Tokens" under Usage (on the right of the page). Don't worry, clicking on "Buy Tokens" only opens a popup where you can buy them. It doesn't automatically buy them. But, on that popup you should see a token or more available to "Use" under Free or Prepaid tokens. If so, you can click Use if you want to add them to your Token Bytes available, though you can just leave them unadded if you want. If they're added to the Token Bucket (the Token Bytes Available), they'll be there to automatically use when needed. If you don't add them and you run out of data at later time and need some data, you'll have to sign in and click Use to add them to the Token Bucket. Hopefully they're already in your Token Bucket and you won't need to go through all of that to add them, but if you do have to, or want to, I thought it best to tell you how.
BTW, Token bytes are only used AFTER your Service Plan Data (or Bonus Data, then Service Plan Data, if in the Bonus Data time period) is exhausted. The Token Bytes roll over, so if you don't use them you'll carry them with your from month to month so they will be there to automatically be used if you ever exhaust your data.
Now, when you can do the test. You can run the test anytime you like. Just make sure to note the times that you disconnect the devices and reconnect the devices. And, again, if you don't have a LAN connectable device with which to disable, then re-enable the WiFi, just make absolutely sure that the WiFi devices are off or unplugged during the test so that the test isn't voided again with something connecting. But, as Amanda noted, be sure to leave the power and coax cable connected while the test is in progress so the data can be logged at HughesNet.
Also....
#4 should have said "more than" five hours, as Amanda noted in her instructions. You can do it overnight, too. Some people prefer to run the test while they're sleeping, and that's fine.
And ignore #7. Again, I was mistaken in what I said about that. After you perform the test you don't need to leave the modem powered if you normally unplug it. You can leave it powered if you want, you just aren't required to. I was mistaken about that.
Again, I'm sorry if I caused any confusion.
