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Denied access to my Hughes Net Email Account

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New Poster

Denied access to my Hughes Net Email Account

Multiple times in the last 6 months (and today), when trying to check my hughes.net email account, the page will not come up and returns the the main page with a message "There may be a problem with your account. Contact Customer Care" which I always do, and they check my account (fine) and asked me to try different access routes (all show same message on the main page "there may be a problem with your account..."), re-starting computer, router, etc. and then pass me to someone else who immediately fixes it and I am good to go for another couple/3 weeks until it happen again.  Once I was told I am being blocked for 'spamming' but when I asked how to avoid this other than don't visit shady sites (I don't), they could not give me a good answer.  I don't want to change my email address or email/internet provider service (HughesNet) because it has worked fine for me since 2009. I have resorted to this community because no one at Hughes Net is able to tell me why this keeps happening (and I am waiting for them to fix it right now).  Oh and the 'live chat' allows me to type in my problem but when the agent comes on and starts asking questions, it won't allow me to type my answers!

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Associate Professor

Re: Denied access to my Hughes Net Email Account

Just a hunch, but you may want to disable any ad/script blocking in your browser when using the email or customer service pages.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

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Associate Professor

Re: Denied access to my Hughes Net Email Account

Just a hunch, but you may want to disable any ad/script blocking in your browser when using the email or customer service pages.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

View solution in original post

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New Poster

Re: Denied access to my Hughes Net Email Account

Thanks for the hunch! Fingers crossed it was the problem (my ad blocker was on)
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New Poster

Re: Denied access to my Hughes Net Email Account

When you deal with most paid email service providers, they don't allow adware. That's why you buy their services unlike free email accounts.

Hope the solution is permanent.

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Distinguished Professor IV

Re: Denied access to my Hughes Net Email Account

@NPSC 

 

It's just a thought, but you may want to consider opening an email account, even just as a backup, with one of the more popular free providers, such as Google, Yahoo or Microsoft (outlook.com).  The reason I suggest this is that, though HughesNet's email will likely be around for a while, ISP provided email is progressively going by the wayside, and HughesNet may, at some point, close theirs down as well.  Additionally, you can't take your hughes.net email with you if you end up leaving HughesNet. 

 

Again, it's just a thought.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: Denied access to my Hughes Net Email Account

Hi NPSC, 

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.