Hello - I,too, am on beam 68, and the service has been worse than normal for about w month and degrading daily. I have run testmy automatic tests, and no one is interested in looking at them. and also an "advanced service tech" was out and replaced everything except the dish itself (.5 years old).
Usually the response from tech support is: see if the commands clear things up by tomorrow. Of course, that doesn't happen.
I have also been told several times that there is a transponder problem that is being worked on with NO estimate of repair. I have been told that the transponder is a device on the ground, and in a remote location. When I asked where that location is, the answer was "Washington, DC."
Now, I am pretty sure that there are few remote locations near to DC !
I have also been told that this is a beam 68 problem.
I have been told that this is a "it's overcast in SDO" problem. I've been told that when I say there is bright blue sky and nary a cloud in sight that I am WRONG ! because the tech's weather map shows drizzle.
So I'm getting lots of different "explanations". I am told that there will be progress reports but so far nothing other than "the engineers are aware of this problem and working on it" - this for all of 2023. I would think that by now IF the transponder is on the ground (most recent story) it would not be too difficult to replace it. But from my point of view, it seems as if what actually might be happening is that nothing is being done in anticipation of the new satellite. However, since the launch of the satellite has been repeatedly delayed, someone might have thought that maybe replacing the ground transponder would be appropriate.
If it is a ground transponder problem. Not understanding how launching a new satellite will "fix" a device located on the ground.
SMH.
My connection is erratic at best (literally), and will degrade at any time during the day and night. Degrade means speeds from disconnected (annoying when one sets up a download during the bonus zone and there it is only partial - and this happened on a testmy automatic test) to speeds so slow that pages don't load. Another characteristic of the aberrant connections is that it will instantly go from 0 to 400 and plummet again.
I know this is not my computer (the one and only device I own, connected with ethernet cable) because when the tech was out a couple of days ago, it happened on his smartphone.
I am also told that others in my area have the same problem - so how is it that Hughesnet doesn't contact us and tell us what the problem actually is and what is currently being done to remedy the situation and what is the long term remedy?
Curiously, he mentioned that the new satellite was not going to be launched until the FOURTH quarter of this year.....
While he was out, he checked to see if there was a better location for the dish, and found one - but it uses echostar 17 not 19.
How do I find out if that would be a better connection? And, of course, would I have to pay to have the dish moved? (I have the service plan).
And why don't any of the techs at the beginning of a call check to see if I am on beam 68?
That's my 2 cents.....
