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Free download time

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Kay Barton
New Member

Free download time

Has the Free download time been discontinued? We've been a customer for ages and the bonus time has always been 10PM-3AM here in Alaska.The past few weeks it is non existent for me.
1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Hello Kay,

Welcome and thanks for posting. There was a communication letter sent to ALL Alaska customers informing them that the free download period was changing to 1am-8am Alaska time.  

I apologize if you did not receive this letter, I don't have any other details about that piece of communication.

If usage is counting against your allowance within this new 1-8am period, please let me know.

Thank you,
Liz 
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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View solution in original post

3 REPLIES 3
Liz
Moderator
Moderator

Hello Kay,

Welcome and thanks for posting. There was a communication letter sent to ALL Alaska customers informing them that the free download period was changing to 1am-8am Alaska time.  

I apologize if you did not receive this letter, I don't have any other details about that piece of communication.

If usage is counting against your allowance within this new 1-8am period, please let me know.

Thank you,
Liz 
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Kay Barton
New Member

Thanks I will adjust my time for doing updates.
Liz
Moderator
Moderator

You're welcome, Kay. If you have any other concerns with your HughesNet service, feel free to drop by the community again!

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!