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GEN-5 Video Data Saver
I just upgraded from Gen.4 to Gen.5. My internet speeds are now faster than Gen.4. However video will only play at 360p without constant buffering. Previously with Gen.4 I ran videos at 720p and nev...
Hi Liz,
It works like it should now. Thank you for the help.
Tom
Hi Tom,
Your case has been escalated internally to address your Video Data Saver concerns. Once I have any updates to share with you, I'll post back.
Your cooperation, patience, and understanding are much appreciated.
Thank you Liz I appreciate your efforts to help me.
Tom
Hi Tom,
Thank you again for your patience, our engineers have identified the cause of the Video Data Saver setting not appearing, so they are shooting for applying a fix at the end of this week. I'll check with them Friday for confirmation on the roll out.
Hi Tom,
I got word that additional testing needs to be done before rolling out this fix, so the rollout is slated for Monday night. Please let me know on Tuesday whether you see the Video Data Saver setting.
Looking forward to hearing back.
Hi Liz,
I will let you know on Tuesday when I see a change.
Tom
Great, thanks Tom. Enjoy the weekend!
Hi Liz,
It works like it should now. Thank you for the help.
Tom
Awesome, thanks Tom!
