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GEN-5 Video Data Saver

Associate Professor

Re: GEN-5 Video Data Saver

Assistant Professor

Re: GEN-5 Video Data Saver

It did appear for awhile on mine but now is gone. Think they caught it was showing on Gen 4 and nixed it.

Junior

Re: GEN-5 Video Data Saver

Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 

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Assistant Professor

Re: GEN-5 Video Data Saver


@larrykelly wrote:

Okay, here's the deal. I called support and they have created a case. They could also not see the video optimization options showing up for my account at any of the places they were supposed to be. GEN-5 being so new in my area seems to be the issue. Case number assigned and solution to be worked on. Very nice, knowledgable, determined young man helped. Yes he had an accent. No, that wasn't a problem. He was a bulldog in his desire to be of service. 


I worded my reply badly. Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.

Distinguished Professor IV

Re: GEN-5 Video Data Saver


@BirdDog wrote:
Was trying to say looks like they nixed it appearing on Gen 4 systems. Not that it was, or should be, nixed for those on Gen 5. Glad you got in touch with someone who could help and elevated the problem.

It's still showing on mine (Gen4).  Perhaps it is a glitch in the system, dependent on where Gen5 is available or becoming available in the immediate.  I was actually surprised when I saw it on my Status Meter, knowing that I can't use it.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
New Poster

Re: GEN-5 Video Data Saver - GEN4

To find the setting on GEN4, go to https:/sso.hughesnet.com and login. Then go to my services. click on your plan name - i.e. HughesNet Gen4 ... Then scroll to the bottom of the web page. Under the My Account there is a link that states settings. Click on this to show video data saver. Use the radio button to turn this on or off.

New Poster

Re: GEN-5 Video Data Saver

I figured out the problem in GEN4 since tech support is useless! To find the setting on GEN4, go to https:/sso.hughesnet.com and login. Then go to my services. click on your plan name - i.e. HughesNet Gen4 ... Then scroll to the bottom of the web page. Under the My Account there is a link that states settings. Click on this to show video data saver. Use the radio button to turn this on or off.

New Poster

Re: GEN-5 Video Data Saver

Since tech support was useless, I had to find the solution myself. To find the setting on GEN4, go to https:/sso.hughesnet.com and login. Then go to my services. click on your plan name - i.e. HughesNet Gen4 ... Then scroll to the bottom of the web page. Under the My Account there is a link that states settings. Click on this to show video data saver. Use the radio button to turn this on or off.

Distinguished Professor IV

Re: GEN-5 Video Data Saver

@suidaeempathy

 

One post with the directions is enough.  You don't need to post the same thing over and over again.  


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Junior

Re: GEN-5 Video Data Saver

And the suggestion didn't work for me. Like the other three methods, nothing shows up. Go back and read what Hughes found out when I called them, and why they assigned a trouble ticket to solve my problem.