Forum Discussion
Gen 5 Problems!
We just received our our Gen 5 service yesterday (50GB plan) which is supposed to give us better speeds compared to our congested Exede service. Unfortunately, we were only getting speeds of 0.28 Mbp...
Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
I consider the initial install the fault of HughesNet. HughesNet should have never let me sign up for the Gen 5 service knowing that the Echostar-17 was oversold. I wasn't privy to this knowledge prior to the install. It's simply the mistake of HughesNet and they should eat all the costs (including the 3rd party install).
I will keep everyone posted on my outcome.
Good morning Michael,
Welcome to the community and thank you for posting. Please check your private messages in the top right corner of the community page, I've sent you a PM to address your concerns.
Hi Liz,
Thanks for the response. I have responded in kind.
FYI, I just ran another speed test on testmy.net which is off-peak for my region and am getting around 11 Mbps which is less than half of Gen 5 speeds.
Hi Michael,
Thank you for sharing that speed test, I will include this in my report to management about your situation. I've also replied to your latest PM; I hope we've sufficiently addressed your concerns. Do come back if you have additional questions, we're happy to help.
Liz, thanks for resolving to my satisfaction. I hope to come back to HughesNet when the congestion is resolved for my satellite.
Glad to hear it Michael, we'll be here if you need us. :)
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