Solved: Re: HT2000W's 5Ghz radio not working. - Page 2 - Hughesnet Community

GabeU · ‎05-11-2017

I noticed in the past that the 5Ghz radio never showed up as a connection option in my laptop, nor in my notebook. Today, I actively tried connecting both my laptop and notebook, and even my TV, to the 5Ghz radio, and none will connect. All three are capable of using the 5Ghz band. I tried rebooting the modem a few times. I tried the guest network. I tried changing the security settings to older ones. Nothing. It's as if the 5Ghz radio isn't broadcasting at all. It doesn't show up as an available network on anything.

The 2.4Ghz band works perfectly for me, so it's not really a problem, but I just figured I would mention it. I know from past posts that the 5Ghz radio seems to have a problem dropping the signal for some people, and a reboot of the modem brings it back up, but I can't get it to work at all.

With that said, even if the 5Ghz radio were working, I would still be using the 2.4Ghz band for all that I connect with wirelessly as that works fine for me. There is no speed reduction between wired and wireless, so I'm fine with the way it is. I was only trying the 5Ghz band as a test. I was bored. LOL.

Perhaps when the next software release is downloaded it will be fixed.

GabeU · ‎05-16-2017

Okay. Update.

The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band. It was brought over. It turns out my modem is fine. It connected without issue. We didn't really try anything with it other than just going to Google and doing a quick search. That was enough, though.

I feel like a schmuck. LOL. 😞

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GabeU · ‎05-11-2017

@Gwalk900

Yes to all. I even changed some things with the security (like you suggested for older Wifi cards), and that didn't help, either. It's like it's not transmitting at all. There's nothing there.

Edit. I have my netgear router, but it's not dual band, so it wouldn't make any difference if I used it. It doesn't matter right now, though, as even if it connected and everything was fine, I'd still use the 2.4Ghz radio. I was just testing it.

jcollison251 · ‎05-11-2017

I am assuming you used two different SSIDs. I'd be tempted to temporarily disable 2.4Ghz and see if anything changes. Then I'd install a wardriving app or something similar on a 5GHz-capable device which shows me the nitty gritty on what's going over the air.

GabeU · ‎05-12-2017

@jcollison251 wrote:
I am assuming you used two different SSIDs. I'd be tempted to temporarily disable 2.4Ghz and see if anything changes. Then I'd install a wardriving app or something similar on a 5GHz-capable device which shows me the nitty gritty on what's going over the air.

I have no clue as to what a wardriving app is, but I did disable the 2.4Ghz radio to make sure that the only thing that would be broadcasting is the 5Ghz radio. I first tried the standard method, then enabled the 5Ghz guest access, too. Nothing.

Clint23Shannon · ‎06-15-2017

I did this and it didn't work at all!! Still having trouble!! With the 5ghz not working!!

wildcats198308 · ‎06-15-2017

@Clint23Shannon If you have your own router I would just use that instead of using the HughesNet Gen5 built in router. Your router is probably much better than the built in one which is pretty much a low end router. I am not using the built in router myself. I rather use the router I had previously. You can keep all your settings within your router, just plug it into the modem and every thing should work as it did before with Gen4. When you are connected using your previous router go to System Control Center (type 192.168.0.1 in your web browser address bar). Go to WiFi settings at the left of the page the default password is admin if you have not changed it, uncheck the box next to SSID Enable under 2.4Ghz and also under 5Ghz. Clicking save settings after each change.

Gwalk900 · ‎06-15-2017

@Clint23Shannon

It is true that the 5 Ghz band has the capacity to be faster than 2.4 it is also true that it doesn't have the penetration.

The HT2000w Modem/wireless router is a new piece of equipment and as such can be expected to have a few bugs that need to get ironed out.

Not all of the wireless radios in Routers are created equal. They all have different "radiation patterns". Some are best suited to multi-story homes, others for long ranch style and so on. Router placement is very important ... central elevated locations are usually preferred. Adjustment of antennas is needed at times. Because the "radios" are internal to the HT2000w it can be difficult to elevate the Modem and the antennas are internal so they can't be tweeked in the normal sense.

There is no magical differance between Gen4 and Gen5 other than the greater capacity and speeds that Echostar19 offers. The only differance is that you chose to use the HT2000w's internal wireless radio rather than your own router.

I would suggest that you disable the wireless portion of the HT2000w and connect you old router. The IP addresses of the HT1100 you had with Gen4 and the IP of the new HT2000w are the same so no configuration changes need to be made.

Here is a link that will allow you to download the HT2000w User Guide and the more detailed Installation Guide:

http://customer.kb.hughesnet.com/Pages/1073.aspx

They will be the top two items on the list.

The install guide will provide you with detailed info on disabling the HT2000w radios.

IMHO the wireless portion of the HT2000w is not yet ready for prime-time ... so don't use it.

There is no way I would give up the functions and features of my Asus RT-AC3100.

Why stress? You were fine for 2 years with being double NAT'ed, you will be fine again using your own router.

GabeU · ‎05-16-2017

Okay. Update.

The neighbors have a newer Lenovo Thinkpad that most definitely does have the ability to connect using the 5Ghz band. It was brought over. It turns out my modem is fine. It connected without issue. We didn't really try anything with it other than just going to Google and doing a quick search. That was enough, though.

I feel like a schmuck. LOL. 😞

maratsade · ‎05-16-2017

I guess that's the same issue with me , though 2 of my laptops are newer than 3 years and my iPad and iPhone are less than a year old. ETA: my pants are on fire - I totally lied about the iPhone and iPad. Just checked them and they both see the 5 Ghz network.

GabeU · ‎05-17-2017

@maratsade

They both see the 5Ghz network but will not connect?

maratsade · ‎05-17-2017

@GabeU wrote:
@maratsade

They both see the 5Ghz network but will not connect?

They do connect after two or three tries.

bbasara1 · ‎10-08-2017

Hey I have the same problem so you you can remove your KUDO now. I want to use the 5ghz so I would like to get an answer on how to get it to work!!!!!!!!

maratsade · ‎10-08-2017

This is an old thread -- you should start your own topic and give a little more information about your issue. Just saying that your 5ghz band doesn't work isn't enough. What exactly is the problem? Can you see the band but it doesn't connect? Can you not see the band? What is it? May want to go easy on the multiple exclamation points, too. And why would anyone want to remove a kudo? Post your own topic and don't worry about the kudos.

@bbasara1 wrote:
Hey I have the same problem so you you can remove your KUDO now. I want to use the 5ghz so I would like to get an answer on how to get it to work!!!!!!!!

GabeU · ‎10-08-2017

@bbasara1 wrote:
Hey I have the same problem so you you can remove your KUDO now.

Um...what?

@bbasara1 wrote:
I want to use the 5ghz so I would like to get an answer on how to get it to work!!!!!!!!

Start a new topic requesting help.