Forum Discussion

Dgs313's avatar
Dgs313
New Member
11 months ago

MODEM NOT WORKING - HT2000W

Hello my modem recently powered off and will not turn back on no matter what I try. I have tried multiple outlets and checked all breakers. I would like a replacement modem please ASAP

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    11 months ago

    Dgs313 ,

    Have you tried calling the 800 number? I believe they can also send you a new modem. Or you can wait until one of the reps here replies to you.  In the meantime, leave the modem plugged in so it can be accessed remotely.